Order Manager - Bangalore

Role Overview

• Ensure timely, accurate, and First Time Right (FTR) order login by managing order pendency and ageing
• Drive reduction in relog rates, processing delays, and backlog
• Coordinate with cross-functional teams (KAM, SAM, PM, Product, Finance, IT) for seamless order processing
• Ensure documentation and audit compliance across all orders

Key Responsibilities:

• Own end-to-end order governance, including monitoring order login TAT and improving FTR rates
• Resolve operational and system-related challenges impacting order processing
• Manage complex and high-value solution orders to ensure correct configuration and timely closure
• Drive escalation management and ensure faster resolution of issues
• Handle audit holds and documentation gaps to enable order clearance
• Track and reduce relogged orders and improve overall order quality
• Guide and align the Order Entry team to ensure accuracy and efficiency

Performance & Governance:

• Monitor and analyze order management KPIs and drive continuous improvement initiatives
• Conduct daily reviews of order pendency, ageing, and operational issues
• Engage with business teams to improve order login experience and satisfaction
• Collaborate with IT/Product teams for system stability and process enhancements
• Ensure weekly performance tracking and monthly process reviews with stakeholders
• Drive order booking reconciliation and alignment with sales records

Key Stakeholders:

• KAMs, Business Managers, CBH/RBH
• Project Managers, Circle CE Head, Order Entry Teams
• Finance & Collections
• Product, Engineering, and IT Teams
• COE Sales & Central Documentation Team