Job Description
OUR IMPACT
Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.
Private Wealth Management (PWM)
Goldman Sachs Private Wealth Management (PWM) specializes in creating comprehensive wealth management plans for high net worth individuals and families, as well as select institutions, including foundations and endowments. PWM Teams work one-on-one with clients to advise and deliver customized strategies drawn from our deep investment experience, diverse wealth management capabilities and global reach. Our Private Wealth Advisors (PWAs) deliver an unparalleled investment platform inclusive of the full product and service offerings of Goldman Sachs and beyond, which may include tax and estate planning, philanthropic planning and private banking and lending services. As client needs evolve, this close relationship allows the team to offer complementary services and new opportunities by leveraging the resources of Goldman Sachs and beyond.
Goldman Sachs Family Office (GSFO)
works in coordination with Private Wealth Advisors to develop strong ties with clients to deliver a full suite of wealth planning and family office services. GSFO is in search of an Analyst to work closely with PWAs in delivering Family Office Solutions to clients and help with business development initiatives. We are looking for a hard-working and client-friendly individual with background in wealth management and / or family office services.
Client Success
HOW YOU WILL FULFILL YOUR POTENTIAL
- Serve as day-to-day contact for the delivery of Family Office Solutions, building trust and rapport across PWA teams, clients and third-party partners. Identifying areas of opportunity, highlighting best practices, and ensuring the highest quality of services.
- Partner with PWM teams to manage the client lifecycle throughout their relationship with the vendor, from preliminary marketing, needs evaluation, onboarding, delivery of services and troubleshooting.
- Become a subject matter expert for related service offerings, acting as the go-to person for all PWA team and client in-bounds. Services will span multiple disciplines, including consolidated performance reporting, Alternative Investment coordination, estate flow mapping, and cyber security.
- Facilitate interaction and workflow among PWA teams, clients, and third-party service providers, to ensure timely deliverables.
- Ensure PWA teams and clients obtain value quickly. Managing efficient onboardings and ongoing delivery of services, including ensuring stakeholders are properly educated to maximize value of the service.
- Build PWA and client loyalty to minimize churn by understanding client needs and building relationships with key stakeholders to ensure they earn trusted advisor status over time.
- Collaborate, problem-solve, and/or strategize with PWA teams on how best to deliver a solution.
- Track and resolve client requests and feedback.
- Foster a client-centric team environment.
Business Development
- Develop, document, and continually enhance processes to maximize efficiency in constantly evolving environments and as the vendor relationship evolves.
- Advocate for PWA teams and Clients by connecting their needs to the business’ larger strategy and evolution of services.
- Aid in the product design and development, in conjunction with PWM Product team
- Responsible for new service offering launches, rollout, and ongoing management of services. Act as the champion for the service offering, getting PWA teams and clients excited about upcoming product launches and updates.
- Collaborate across Compliance, Legal, PWM Operations and Product to ensure priorities are aligned with the team’s elevated client experience.
- Define success criteria and core metrics across each vendor partner, including leading indicators which will be used to evaluate overall business performance.
- Stay up to date on all internal and external technology partners while keeping an open mind on leveraging technology and services to build efficiencies for both the firm and our clients.
- Familiarity with our Network Services offering, helping clients understand the benefits and considerations of each service and set proper expectation management. Support the team to identify, evaluate and develop best in class third-party partnerships and become the relationship owner with senior third-party contacts.
- Work closely on business development initiatives to enhance the broader GS Family Office offering, including creating scalable solutions, tracking key client metrics, evaluating new service offerings for expansion, and executing opportunities that advance the commercial impact of our business. This role will have a hand in various ad hoc and strategic projects, requiring both a strategic mindset and the ability to develop ground-up approaches.
Qualifications
- Bachelor's with 1-3 years of relevant industry experience in a client facing role (Family office, wealth management, or other experience working with high-net-worth families, is preferred).
- Demonstrated ability to work cooperatively and collaboratively with all levels of employees to exceed clients’ expectations.
- Strong understanding of financial and performance reporting within wealth management
- Excellent writing and communication skills and a desire to work in a team-oriented environment.
- Outstanding analytical and problem-solving skills.
- Strong attention to detail; strong logical thinker.
- Demonstrate a high degree of personal accountability, going above and beyond to ensure that services are delivered on time with a high degree of quality.
- Commitment to excellence and a high level of integrity.
- Self-motivated, and able to balance quality work while meeting short deadlines.
- Deep interest in the financial markets and good investment sense/commercial instinct
- Resourceful, self-starter, attentive to detail with great organizational skills
- Ability to work in a fast-paced environment and think clearly under pressure.
About Goldman Sachs
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability\-statement.html
© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
