Head of Order Management, Billings and Collections

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About The Role Fivetran is seeking an experienced Head of Order Management, Billings and Collections, to join our Accounting team. Reporting to the Senior Director, Revenue Accounting & Operations, you will own and be responsible for the customer billing cycle from deal close to cash collection, ensuring all key data elements required for revenue accounting and billing are captured and recorded in our systems, and the complete, accurate, and timely billing of our customers.

You will play a pivotal role in helping Fivetran scale and grow by identifying areas for efficiency and automation improvement. Additionally, this position will require meticulous attention to detail and the ability to deliver results in a rapidly evolving environment under tight deadlines. You will partner cross-functionally with various teams to develop and maintain best-in-class processes and controls to support the seamless execution of our Order Management, Billing, and Collections activities.

This is a hybrid position, based out of our Oakland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You'll Do Order Management (OM) Responsibilities Focus: standing up the new OM function, managing order integrity, policy compliance, and upstream data quality. Process & Controls

• Develop processes to conduct meticulous reviews of order forms to ensure completeness, accuracy, and compliance with company policies.
• Ensure that all deals adhere to internal company policies, including bookings and revenue recognition, and comply with Sarbanes-Oxley (SOX) regulations.
• Serve as a subject matter expert and primary point of contact for questions regarding deal bookings.
• Partner with Deal Desk, RevOps, and GTM to develop and refine processes, ensuring complete and accurate customer/order data that supports revenue recognition, invoicing, and product provisioning.
• Identify and drive process improvements and support automation efforts that enable scale across the quote-to-cash cycle, with particular emphasis on upstream order quality.
• Create effective documentation to support standardization and training for Order Management processes.

Team Leadership & Build-Out

• Build and lead the Order Management team, including defining roles, hiring, onboarding, and establishing workflows.
• Train and mentor OM specialists to ensure consistent execution, compliance, and operational excellence.
• Develop, monitor, and report on key order metrics (e.g., order accuracy, cycle time, data quality), presenting insights to Accounting & Finance leadership.
• Partner cross-functionally to define and develop system tools and automation to support the growth and complexity of product lines.

Accounts Receivable (AR) Responsibilities Focus: managing the established billing & collections functions, ensuring accuracy, timeliness, and strong cash performance. Operations & Controls

• Oversee full-time and contractor team members responsible for invoicing, billing operations, and collections activities to ensure complete, accurate, and timely invoicing and the ultimate collection of cash.
• Ensure AR operations comply with internal controls and support accurate revenue recognition, financial reporting, and SOX compliance.
• Develop, monitor, and report on key billing and collection metrics (e.g., DSO, aging, billing accuracy, collection efficiency).

Process Improvement

• Identify opportunities to streamline, automate, and scale billing and collections processes.
• Create effective documentation to support training and standardization across billing and collections functions.

Month-End Close & Audit

• Oversee month-end close for AR-related activities, ensuring timely completion of assigned journal entries and account reconciliations.
• Lead AR components of the annual financial audit and coordinate with auditors as necessary.

Skills We're Looking For

• 10+ years of Software / SaaS experience in Deal Desk, Order Management, Billing, and Accounts Receivable, including at least 5 years of managerial experience.
• Required experience: Netsuite, Salesforce, Stripe
• Experience with a high-growth SaaS company and a focus on systems and tooling.
• Meticulous and well-organized. You strive for precision and thrive in an environment of changing processes, working with multiple data sources, and driving multiple tasks to completion. This role is all about the details paired with thoughtful execution.
• Passionate about process, continuous improvement, and leveraging technology.
• You have strong verbal and written communication skills. Your approach is clear, thoughtful, and service-oriented.
• Self-starter with a strong sense of ownership over your work and that of the team.
• You approach new learning experiences with confidence and curiosity.
• You value working together and how you can contribute to the goals and success of the team and company. You have the capacity to work both independently and collaboratively with the team and across functions in a fast-paced environment.
• Experience with Avalara, Looker, AWS, GCP, and Azure marketplaces, SaaS industry, and SOX is a plus.
• Experience working with global team across various timezones

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Oakland Pay Range

$164,745.38—$205,931.72 USD

Perks And Benefits 100% employer-paid medical insurance

• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off

• RSU stock grants*

• Professional development and training opportunities

• Company virtual happy hours, free food, and fun team-building activities

• Monthly cell phone stipend

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.