Customer Success Services Specialist (French Speaking)
Deloitte•London Area, United Kingdom
contract
Management
5+ years
Job Title : Customer Success Services Specialist (French Speaking)
Location London Hybrid : You will be required to be in the London or Reading office once a week
Target Start Date : March 2026
Contract duration : 12 months
Day Rate : Competitive (Inside IR35)
Deloitte
Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.
About the Project
We are seeking a French speaking Customer Success Services (CSS) Specialist to work with a global software vendor client and support the client’s Corporate customer segment. You will simplify the complexity of software licensing and deployment through the Enterprise Software Administration Console. You will deliver clear, actionable insights across users, entitlements and agreements, guiding customers through implementation activities (e.g. complex agreement, product migrations and security best practices). This role focusses on IT Asset Management (ITAM) education for IT stakeholders and works closely with Sales Managers and Customer Success Managers to support customer adoption, retention and growth.
Essential Skills & Experience
* Fluent English and French (written and spoken) *German is also desirable
* Experienced in Customer Success or ITAM or software licensing or technical product support/account management
* Strong knowledge of Active Directory, user management platforms and identity/SSO solutions
* Experience with Software Asset Management tools (e.g. SCCM, Intune, SaaS admin portals)
* Proven experience engaging large, global enterprise customers at senior levels
* Strong organisational skills with the ability to manage multiple priorities effectively
* High attention to detail, with the ability to analyse complex data and communicate clear commercial insights
* Extensive project management experience leading high volume agreement or licensing migrations within enterprise environments (e.g., leading the consolidation and migration of 50+ contracts into a single agreement)
* Deep expertise in Enterprise Software Admin Consoles, buying programmes, and licensing models within a global SaaS environment
* Excellent communication, presentation, and data driven storytelling skills
* Ability to do light touch onboarding for customers’ end users
Desired Skills & Experience
* Certifications within compliance, security or ITAM, such as CSAM, ITIL, etc.
* Experience in leveraging tools like PowerBI for analysis reporting
Key Responsibilities :
* Deliver actionable insights across the Admin Consoles, buying programmes, licensing and agreements to drive deployment, ROI and net new annual recurring revenue
* Lead and project manage complex customer agreement and product migrations end to end, including migration planning, identity and authentication (SSO) setup, asset migration, and product packaging for deployment
* Analyse software agreements, licensing, and security data from multiple sources to provide clear commercial and risk based insights
* Act as the Admin Console subject matter expert for Corporate customers
* Provide guidance on IT security and compliance topics, including domain enforcement, cybersecurity software risk, licensing models, and data retention policies
* Own and manage priority account escalations in partnership with Customer Success Managers and Account Managers
* Build trusted relationships with senior IT, procurement, and executive stakeholders
* Support and deliver scalable onboarding and targeted ITAM focused webinar programmes for IT stakeholders
* Collaborate cross functionally and build strong internal relationships with Sales teams and Customer Success Managers
IR35
As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)