Executive Manager - SNOW Solution Architect - HYD/PUNE/BLR

Summary Position Summary SNOW Architect - Executive Manager Overview: We are seeking a highly skilled ServiceNow Solution Architect (ITSM, HRSD) who is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with stakeholders to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.

Role and Responsibilities:

• Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices.
• Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements.
• Provide technical leadership to a team of ServiceNow developers and administrators.
• Architect and oversee end-to-end implementation of ServiceNow modules including ITSM, WSD, and HRSD, ensuring alignment with enterprise service management strategies.
• Collaborate with business and technical stakeholders to gather requirements, define technical solutions, and optimize processes.
• Enforce governance standards, development best practices, and platform security protocols.
• Conduct regular platform health checks, monitor performance, and implement improvements.
• Stay informed about ServiceNow product updates and new features, recommending adoption strategies.
• Ensure compliance with security, privacy, and data management policies.

Experience and Requirements:

• 13-16 years of experience in ServiceNow with at least 12+ years dedicating to ServiceNow platform architecture and solution design.
• Proven experience in implementing core ServiceNow modules: ITSM, HRSD, Custom Applications
• Strong technical skills in ServiceNow scripting languages and integrations
• Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams.
• Demonstrated success in leading complex platform upgrades and multi-instance environments.
• Experience working in large-scale, multi-stakeholder enterprise settings.

Certifications: ServiceNow certifications in CSA, CIS ITSM and CIS HRSD is must and any Scoped applications are strongly preferred.

ServiceNow CTA certification is preferable.

#TechnologyFY26

Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 314010