Lead/ Senior Lead - Community Management

PAYU PAYMENTS PRIVATE LIMITED

About The Team Startups Team

The StartUp Sales team operates with an entrepreneurial mindset, leveraging data-driven strategies and cutting-edge marketing technologies to identify, engage, and convert high-potential startup leads. We pride ourselves on understanding the unique challenges and opportunities within the startup landscape, positioning PayU as the preferred payments partner for India's most promising ventures.

About The Role Own and scale PayU’s high-trust founder and operator community across India. You’ll drive strategy, growth, engagement, and ecosystem-led pipeline while partnering closely with founders, product, GTM, and external partners.

Key Outcomes

• Build and scale a high-quality founder community (early to growth stage)
• Drive engagement, advocacy, and product adoption through programs and content
• Generate qualified referrals and ecosystem-driven pipeline
• Elevate PayU’s brand as a long-term fintech infrastructure partner

Responsibilities

• Define and execute our community across online/offline channels
• Curate founder-first programming, content, and thought leadership
• Build and manage partnerships with VCs, accelerators, and SaaS partners
• Host events/webinars and run campaigns that drive measurable adoption
• Maintain high founder experience standards and responsive communication
• Capture insights and feedback to inform product and GTM; report on KPIs

Requirements

• 4–6 years in community building, partnerships, or founder relations
• Proven experience running private founder/operator communities end-to-end
• Excellent written and verbal communication; content and recap/case writing
• Strong operator mindset: fast response, high empathy, structured follow-through
• Event production and stakeholder management experience
• Data-driven with hands-on CRM hygiene
• Bachelor’s/Master’s Degree; comfort with fintech (payments, compliance, cross-border, FinOps)
• Willingness to travel for meetups and events

Nice to Have

• Relationships with VCs, accelerators, fintech operators
• Experience in payments/fintech or B2B SaaS
• Webinar/virtual event hosting; on-camera comfort

Tools Slack/WhatsApp, LinkedIn, Email (ESP); CRM/Spreadsheets; Notion/Docs; webinar/event platforms; basic design tools

What we offer?

• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

About Us PayU, India's leading diversified fintech platform with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital financial services needs of customers (merchants, banks, and consumers).

PayU provides payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 4.5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 100+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. PayU’s through its PayTech division, Wibmo provides market leading authentication and risk TSP services to leading banks in India and 30+ countries and through its NBFC, PayU Finance, it empowers 3.5 lakh+ merchants and 6 million consumers offering innovative and flexible credit solutions. Please visit: www.payu.in for more information.

Our Commitment to Building A Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.

What we offer?

• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity).