Onboarding Implementation Project Manager

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

INTRODUCTION: The Onboarding Implementation Project Manager serves as the primary point of contact for new ABC clients and owns the full onboarding project lifecycle from initial kickoff through successful client graduation. This role manages project timelines, coordinates cross-functionally, mitigates risks, dissects the client’s business needs to validate data and aligns system configuration while communicating appropriately with stakeholders.

Throughout the project, you will act as a trusted advisor, trainer, and problem solver, ensuring each onboarding delivers long-term value and client success.

WHAT YOU’LL DO:

• Lead discovery sessions with new clients to understand their business model, gather detailed requirements, and define onboarding success metrics. Use this information to develop and manage comprehensive project plans, including timelines, milestones, risk mitigation strategies, and documentation of evolving client needs to ensure transparency, alignment, and a successful onboarding experience.
• Gather all required documentation, coordinate internal workflows, and align resources to keep things moving smoothly.
• Collaborate with cross-functional project teams internally and with third party vendors to ensure deliverables are met and that all stakeholders are aligned throughout the project.
• Conduct project status meetings, champion accountability across departments, and provide regular progress updates to leadership and clients.
• Serve as a partner to clients, helping them navigate system adoption, configuration, and training in a way that aligns with their goals.
• For projects involving data conversion, take ownership of understanding the client’s current system(s), or processes, and investigate incoming data for accuracy and completeness. Using Excel or other tools to perform data analysis, validate conversion accuracy, and compare post-conversion results with client expectations.
• Oversees client training and customer visits for assigned projects, delivering enablement materials, assisting with training sessions, and ensuring clients are empowered to manage their systems confidently.
• Own the review and training of financial reporting post-billing, ensuring the client understands how to access, interpret, and use ABC reports effectively.
• Take ownership of escalations and complex issues, drive resolution independently, and ensure outcomes support long-term client success.
• Contribute to the ongoing improvement of onboarding processes by sharing project insights, enhancing workflows and templates, and supporting team development through mentorship and knowledge-sharing
• Stay current on ABC platform functionality to serve as a product expert during onboarding and guide clients toward full adoption.

WHAT YOU’LL NEED:

• 2-4 years of experience in project management, onboarding, or implementation – preferably in a SaaS or software-related environment
• Bachelor’s Degree preferred, but equivalent experience in project management, leadership or software onboarding capacity will be considered.
• Strong organization and time management skills and an ability to lead multiple cross-functional projects independently
• Experience using tools like Salesforce, FinancialForce, and Microsoft Planner to manage tasks, monitor project milestones and health, and generate reports for key stakeholders
• Basic proficiency in Microsoft Word and Outlook
• Ability to analyze and compare datasets using Excel (lookups, filters, pivot tables, etc.) is a plus
• Ability to make decisions with a strategic focus as well as an operational, implementation, and detail-oriented perspective
• Ability to work cross-functionally on projects and to resolve customer issues
• Critical thinking and problem-solving skills in fast-paced environments
• Must be able to accurately and effectively communicate both verbally and in writing
• Flexibility in schedule, particularly on occasions of deadlines or escalated issues
• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives
• As needed, travel for company events; up to 4 times annually.

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $67,000 - $71,000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION :

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com

About ABC Fitness ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com