Description The PB EU Consumables team is creating a global portfolio of consumables products and is looking for an experienced intra-preneurial business mindset and analytical Quality Manager (QAManager). This position will be responsible of ensuring E2E product quality for food and non-food products, from early product development stage to consumer experience in the marketplace. This position will work with internal cross functional stakeholders and with suppliers to develop and implement Amazon’s Quality program, including supporting customer insights activities in product development and product improvement, assessing product performance and quality attributes, ensuring quality standards in manufacturing, developing and managing risk assessment plans, managing corrective actions, managing audits and supplier relationships, and writing SOPs and templates. This person will manage the quality programs in conjunction with our Food Safety and Product Compliance teams, as well as other stakeholders across the business. This role requires expertise in consumer-packaged goods manufacturing, strong organizational and communication skills (verbal & written), a solution-oriented mindset, a high bar for quality, a clear focus on customer needs, and a track record of operating in a dynamic environment. They will also possess a proven ability to lead, influence and communicate with diverse cross-functional teams. The successful candidate will be comfortable with ambiguity, have strong attention to detail, and be motivated by a fast-paced start up environment, and the capacity to invent and simplify on different business-oriented ways of operating.
Key job responsibilities
Owning E2E product quality from a customer perspective, from concept to launch: Develop new products and improve existing products to meet customers’ expectations with suppliers.
Working with chosen suppliers to ensure an optimized selection of new products that customers love, based on product assessment against technical documentation, and customer preferences and expectations.
Develop and maintain Product Quality Attribute Standards including technical product and packaging specifications, tolerances and quality test plan.
Write, maintain and update SOPs to develop quality assurance programs with existing suppliers and onboard new manufacturers, ensuring adherence to GMP requirements, Factory Quality Audits & CAP closure, product specification, finished product production approval, product traceability for quality incident management, ongoing manufacturer quality programs and continuous product improvement.
Development of audit process and tools to ensure supplier compliance to internal (Amazon) and external (Regulatory) standards and requirements
Establish, manage and monitor key performance metrics for suppliers, internal stakeholders, and Amazon customers.
Manage vendors and their performance proactively, ensuring keeping the promise of providing consistent quality of finished products.
Manage corrective actions with suppliers in response to customer reviews feedback and expectations, and manage product improvement activities (post-launch).
Driving supplier on product manufacturing improvement, optimization and cost savings
Traveling as needed to meet with suppliers (supplier review process, production runs, or corrective actions as needed) and service providers - projected 10% of time
Collaborating with other members of the international consumables team including, but not limited to, Category Managers, Project Management, Marketing Managers, Instock Managers, Packaging Managers, Sustainability Managers, Legal Counsel and all relevant involved in supporting project timeline deliverables.
Basic Qualifications
Preferred Qualifications
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Company - Amazon EU SARL (UK Branch)
Job ID: A3206641
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