HR Services Administrator

Introduction At IBM Human Resources & Talent Transformation, we reimagine the way people work by combining AI, data, and human centred design. Our teams help close skill gaps, modernize HR models, and create engaging employee experiences at scale. Working in HR at IBM means bridging technology and people. Streamlining processes, driving agility, and enabling leaders and employees to thrive. You’ll collaborate across the business to shape the future of work. With continuous learning, career growth, and a culture built on empathy and innovation, IBM offers the opportunity to make a real impact on organizations and people worldwide.

Your Role And Responsibilities As an HR Services Administrator, you will be responsible for process administration within a country or across several countries for one or more assigned HR processes. This role involves supporting the delivery of HR services to ensure seamless operations. Your primary responsibilities will include:

• Process Administration: Perform administrative tasks to support the smooth operation of assigned HR processes, ensuring compliance with established procedures and policies.
• HR Support: Deliver support services to employees, management, and other stakeholders, addressing queries and providing guidance on HR-related matters.
• Data Management: Maintain accurate and up-to-date records, reports, and databases related to HR processes, ensuring data integrity and confidentiality.
• Compliance: Execute tasks to ensure adherence to regulatory requirements, company policies, and HR procedures, minimizing risks and ensuring compliance.
• Reporting: Prepare and submit reports, metrics, and analytics to support HR decision-making and process improvements.

Preferred Education Bachelor's Degree

Required Technical And Professional Expertise

• Process Administration Experience: Exposure to performing administrative tasks in support of HR processes, with knowledge of established procedures and policies.
• HR Operations Support: Experience working with HR systems, processes, and procedures to deliver support services to employees and management.
• Data Management Skills: Exposure to maintaining accurate and up-to-date records, reports, and databases, with attention to data integrity and confidentiality.
• Regulatory Compliance Knowledge: Experience working with regulatory requirements, company policies, and HR procedures to ensure compliance and minimize risks.
• Reporting and Analytics: Exposure to preparing and submitting reports, metrics, and analytics to support decision-making and process improvements.

Preferred Technical And Professional Experience

• Familiarity with HR Systems: Exposure to HR systems and software applications used for process administration and data management.
• Knowledge of Labor Laws: Experience working with labor laws and regulations relevant to HR processes, ensuring compliance and minimizing risks.
• Basic Analytical Skills: Exposure to basic analytical techniques and tools to prepare and submit reports, metrics, and analytics.