Customer Success Manager - Construction

Job Requisition ID # 26WD95307

Position Overview As Construction Customer Success Managers, we retain and expand Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions.

Reporting to the APAC Manager of Customer Success, you will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.

Responsibilities

• You will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve them
• You will onboard new construction customers with a focus on accelerating their time to value
• Drive product usage and adoption of the Autodesk Construction Cloud (ACC)
• You will coordinate a variety and diverse range of tasks, topics, and customers
• You will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase use
• You will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunities
• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
• Track account health to identify churn risk and work to eliminate that risk
• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk team
• Share, propose and build best processes to allow our organisation to grow
• You will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction services

Minimum Qualifications

• At least 3 years of experience in a customer-facing, Business-to- Business role
• 3 Year Degree or equivalent experience
• Experience in Customer Success, Account Management or a client-facing role
• You will be fully remote with travel expected up to 35% with access to Autodesk offices
• Display sincere curiosity to understand one of the largest, most complex industries: construction
• Collaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomes
• Process-driven and organized
• Have a record of accomplishment, and demonstrated drive for achievement
• Experience with AEC workflows and awareness of BIM solutions focused on Construction
• Previous experience in the Construction Industry

About Autodesk With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity.

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Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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