The Opportunity

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Job Category Employee Success

Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The ES Data Specialist is a member of the Workday & Onboarding Data Operations team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience. This role reports to Manager - Workday & Onboarding Data Operations and is critical to ensuring the success of our employees at Salesforce. Candidate shall have strong organisational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organisation. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.

Responsibilities The responsibilities of the ES Specialist include but are not limited to the following:

Data Management for all forms of Employee data
Process Manager Self-Service (MSS) transactions on Workday
Audit Global Work Authorisation (GWA) for new hires and international transfers
Case management - case triaging, adhering to TAT, meet CSAT expectations
Contract management
Performing data audits to ensure meeting clean data requirements
Create and analyse various HR reports
Extend Support to Onboarding process - Data reporting, query management
Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
Provide system testing support of employee tools as needed and also support on system enhancements
Ensure the accuracy of the internal Shared Services Community process documentation
Own data integrity of all employee change transactions by following the outlined peer review/audit process
Ensure compliance with audit requirements by completing work correctly and timely
Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
Bring process optimisation ideas to meet our efficiency goals
Other duties and project work as required

Required Skills/experience

6-24 months work experience in an HR Data Management or HR operations role
Experience with global HR Systems (Workday preferred)
Must have strong understanding of data integrity and data privacy requirements
Proven problem-solving skills with a passion for technology, process improvement, and continuous learning
Excellent verbal and written communication skills
Intermediate to Advanced knowledge of Excel
Proven ability to diagnose a problem, informed by data and lead correction efforts
Proven project management skills
Exceptional customer service orientation
Ability to prioritise competing priorities in a high-paced work environment
Drives results and is solutions-oriented
Ability to maintain confidentiality in all aspects of job responsibilities
Exceptional time management, organisational, prioritisation and follow-up skills
Works effectively in a team environment

Requirements For Success

Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity
Communication: Possess excellent presentation skills and comfort presenting to upper management
Priority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environment
Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines
Detail Oriented: Focus on data accuracy and system integrity
Trust: Demonstrated ability to handle highly sensitive data

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

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