Program Coordinator

Job Title: VMO Coordinator

Location: Rockville, MD

Duration: Long Term

Job Description

• Assist managers during all stages of the contract labor acquisition process including: requisition creation in a web-base, state of the art Vendor management tool, candidate review and short-listing, interview scheduling and follow-up.

• Manage primary customer support activities including quality review of staffing supplier fill-rate and timekeeping activities via a web-based application.

• Oversee performance of participating staffing vendors.

• Log all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction.

• Ownership of other Vendor Management Office activities including performance tracking, invoicing, PO tracking, and vendor compliance tracking.

• Maintain and update monthly activity and performance reports.

• Constant interaction via email and phone with client, staffing vendors, contract personnel and other partners.

• Entering new contractor profiles (contact information) and details of assignment into client systems where applicable.

• Assist client managers with extension of contract assignments.

• Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignment and at end of assignment.

• Ensure all work orders are closed in the system when notified of an end of assignment.

• Assist when needed with the collection of company assets from vendors (devices, badges, etc.)

• Ensure security department is notified of end of assignments.

• Assist in collection of contractor hours and approval of time by managers.

• Constant interaction via email and phone with client, staffing vendors, contract personnel and other partners.

• Constant interaction with vendors to ensure contractor on-boarding paperwork is completed in a timely manner so the contractor can start assignment on time.

• Log all client and vendor inquiries into issue tracking system

• Provide periodic program status reports to leadership as required

Education/Experience

• Bachelor's Degree or equivalent combination of education and experience plus one (1) to three (3) years relevant experience. Staffing and/or MSP experience preferred.

• VMS software experience preferred

• MS Office/Tools- advanced skills

• Excellent verbal and written communications

• Ability to work in a dynamic environment that changes from day-to-day

• Strong organization skills and attention to detail

• Able to work independently

• Customer Focused Drive for results

• Excellent analytical and problem solving skills required

• Excellent documentation and follow up skills required

• Strong determination to impact performance

• Time Management skills

• Perseverance

• Understand staffing operations and primary business drivers

• Self-motivation

• Excellent customer service skills

• Solid project management skill

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