Account Director
CommerceIQ•New York, NY
fulltime
Sales and Business Development
8+ years
Company Overview CommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world's leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. 10 out of the top 12 CPG brands work with us, including Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez. We've raised over $200M from some of the top investors including SoftBank, Insight Partners, and Madrona. Learn more at commerceiq.ai . The Role: The Account Director at CommerceIQ will be a strategic leader responsible for driving customer satisfaction, adoption and retention. This role requires a deep understanding of the Retail and CPG industries, exceptional project management skills, as well as the ability to manage complex customer relationships at the executive level. The ideal candidate will be passionate about customer success, demonstrate strong commercial acumen, and possess the expertise to lead cross-functional teams in delivering exceptional customer outcomes. The role reports to our VP of Customer Success.
This is a remote position with a strong preferences for candidates based in either the New York City tri-state area, Chicago, St. Louis, or Boston. We are also considering candidates in Philadelphia, Atlanta, and Cincinnati. We are not currently considering candidates outside of these areas due to where our clients are located . Up to 50% travel is expected with this role.
What You'll Do:
Account Ownership:
Own the overall CIQ account strategy, planning, and executive engagement cadence.
Deepen CIQ's strategic partnership with customers through business reviews and use-case workshops that tie product capabilities to measurable business outcomes.
Track value realization on your accounts and proactively identify new opportunities to expand engagement and impact.
Strategic Problem Solving:
Go beyond surface-level issues to uncover customers' root business challenges and desired outcomes.
Translate complex needs into clear, actionable solutions and scalable frameworks.
Identify and lead internal initiatives to continuously improve customer success processes.
Executive Management:
Build and maintain multi-threaded, VP+ relationships across customer organizations.
Engage as a trusted advisor, constructively challenging customers when necessary to align with optimal outcomes.
Lead executive-level business reviews and long-term strategic planning sessions.
Commercial negotiations:
Develop compelling value propositions that demonstrate clear ROI and business impact.
Independently lead renewals and negotiate contract terms, while identifying upsell and cross-sell opportunities.
Collaborate with sales account executives to align on customer goals and expansion opportunities
Manage escalations and SLAs to preserve long-term customer trust.
Analytical & Technical Depth
Leverage analytical acumen to identify performance trends, uncover root causes, and recommend platform-driven solutions.
Use analytical frameworks to validate hypotheses, quantify ROI, and monitor account health.
Collaborate with product and data science teams to surface insights that influence roadmap prioritization and customer automation opportunities.
Champion usage within the customer base guiding teams on how to operationalize insights from CIQ's AI-driven analytics.
Cross functional Leadership:
Orchestrate cross-functional teams to deliver customer outcomes with excellence, even without direct authority.
Champion the customer's voice internally, driving accountability and collaboration across functions.
Foster a culture where we win as a team, balancing empathy, clarity, and a results-oriented mindset.
Metrics-Driven Account Management:
What You'll Bring:
Benefits & Perks: The typical base pay range for this role across the US is: $162,200 - $195,000/per year. In addition to salary, there is a 15%-20% cash bonus, along with an equity package provided as high potential pre-IPO stock options.
This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate's experience, qualifications, and location.
Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:
Check out our LinkedIn page to learn more about what it's like to work at CommerceIQ!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.