Scheduler Dispatcher, Senior - Cork, Ireland

Company QT Technologies Ireland Limited

Job Area Miscellaneous Group, Miscellaneous Group > Aircraft Scheduling

General Summary Primary Function This position will report to the Manager, Scheduling and Dispatch for the scheduling and planning of flights on aircraft operated by Qualcomm Aviation. S/he monitors the day-to-day operations of all owned and operated company aircraft and participates in the planning for future business aviation flights conducted by the company. The Scheduler Dispatcher, Sr. fosters and maintains excellent relationships with all Qualcomm support functions, executive offices and external industry and vendor partners.

• Please note this role will require an onsite presence in our Cork office*

Essential Roles, Responsibilities & Accountabilities The Scheduler Dispatcher, Sr. receives approved flight requests for business aviation air travel from the executive travelers or their executive administrative assistants (Admins).

The Scheduler Dispatcher, Sr. focuses upon the efficient utilization of company aircraft and flight crews. S/he participates in flight operations planning and execution to ensure that all flights are planned to be operating within company policy and all applicable FAA and ICAO regulations. The Scheduler Dispatcher, Sr. supports Qualcomm Aviation’s end-to-end executive traveler satisfaction objectives, which are designed to deliver a consistently superior executive travel experience.

The Scheduler Dispatcher, Sr. interfaces most directly with other Scheduler Dispatcher, Sr., the Sr. Director, Corporate Aviation, the Trip Captain and the Flight Attendant. On a regular basis, s/he will work directly with the Business Process Analysts, Chief Pilot, Director, Aircraft Maintenance, Cabin Safety & Services Manager, and the Sr. Director, Corporate Aviation to ensure trip execution and focus consistent with the Vision and Mission of the department.

Functional Responsibilities Specific Roles, Responsibilities & Accountabilities:

• Conducts day-to-day job responsibilities in accordance with company policy, applicable regulatory requirements and the department’s FOM;
• Capable of working any shift, including weekends and holidays;
• Capable of providing 24-hour phone coverage on a rotating basis, as required.
• Schedules company-owned and operated aircraft in a strategic, effective and efficient way in compliance with all applicable regulations (including FAA, ICAO, EU, TSA, SEC, IRS, CBP, etc.);
• Monitors day-to-day operations of company-owned and operated aircraft to ensure that executive traveler requirements are met;
• Participates as required in pre-flight briefings, trip contingency planning and post-flight trip reporting, including trip log sheets, debrief sheets, and trip cost reporting (fuel, catering, handling, other expenses incurred on-the-road);
• Participates in the trip planning process and interfaces with Qualcomm’s senior executive travelers as well as their Admins;
• Schedules company flight crews in accordance with applicable regulations and the department’s FOM;
• Supports the Scheduler Dispatcher, Sr. in complying with the aircraft scheduling, conflict resolution, trip classification, and reporting requirements as outlined in Qualcomm’s Executive Travel – Aircraft Use Policy.
• Interfaces with the Chief Pilot, Cabin Safety & Services Manager, and Sr. Director, Aviation as appropriate to ensure optimal aircraft and crew utilization.
• Ensures compilation of required flight information and records to ensure accuracy of flight operations reporting;
• Complies with company policy on the use of charter and supplemental lift providers;
• Supports the Scheduler Dispatcher, Sr. in ensuring that the tracking of flight hours is completed accurately and in a timely manner.
• Maintains contact with internal and external security sources to provide information on flight risk/security and threat levels concerning upcoming and scheduled trips.
• Reports performance of flight crews as conveyed by executive passengers or their EAs to ensure the delivery of a consistently superior customer experience.
• Provides trip information as appropriate to the Business Process Analyst to ensure compliance with IRS procedures governing corporate aviation and its use by executives, which directly impacts executive reported income and tax liabilities.
• Participates in the evaluation of outside contract agencies (including FBO’s, trip planning, handling) to ensure that adequate facilities, personnel and experience are available to perform the required service functions;
• Participates in the vendor selection process related to flight operations with the objective of minimizing costs without compromise to safety and/or the level of traveler service;

Safety Advocate

• Actively involved in the continued development and deployment of the Qualcomm Aviation Safety Management System (SMS);
• Conducts his/herself in accordance with all applicable requirements of the IS-BAO standard as set forth in the FOM;
• Reviews safety information from both internal and external sources;
• Supports the Scheduler Dispatcher, Sr. to ensure that customer satisfaction performance metrics are tracked and reported with results consistently beyond ‘acceptable’ performance levels.

Aviation Department Support

• Participates in special projects and assumes collateral duties as required.
• Assumes additional responsibilities as requested by a Scheduler Dispatcher, Sr. and Sr. Director, Aviation.
• Fosters an environment of partnering and teaming within the Scheduling + Dispatch team and throughout the Qualcomm Aviation organization;
• Encourages an open dialog of collective experiences to be used for continuous improvement and performance recognition;
• Seeks innovative solutions to promote department efficiency.
• Enthusiastically embraces the research and implementation of new ideas to improve department support.

Policy & Procedures Development

• Assists in development, documentation and maintenance of processes required for the efficient operation of Scheduling + Dispatch consistent with the applicable sections of the department’s FOM;

Financial Performance

• Supports in maintaining purchase order limit management, recharging and renewal.
• Interfaces as required with corporate Finance, Accounting and Procurement concerning the reporting of all trip-related expenses and third-party resources.

Reporting

• Provides information and reporting as required in support of tax and SEC disclosure statements.
• Supports corporate Tax department for State tax matters.
• Provides information as required for SIFL computation, Proxy disclosure and aircraft Time Share accounting.
• Provides information to traveling executives for proposed personal trips on company aircraft.

External Liaison

• Maintains liaison with industry associations as assigned;
• Monitors performance metrics and KPI’s for all areas of responsibility with respect to internal departmental and corporate targets as well as industry benchmarks;
• Maintains awareness of new developments in area(s) of responsibility for potential department incorporation;
• Represents Qualcomm Aviation with various industry trade associations as assigned.

Fleet Planning

• Assists the assessment of executive traveler demand on company-owned and operated aviation resources;

Education & Licenses

• Education: Bachelor’s degree desirable; Associate degree or equivalent experience in corporate aviation scheduling and dispatch, business administration or information technology required.
• Licenses: FAA Dispatch License (ADX) preferred.

Where you will be working Cork has a proud reputation as Ireland's second largest economic engine and is now one of the Top 20 location choices in Europe with 39,000 people being employed by over 170 overseas companies.

There's a growing diversity in the region with people from many nationalities relocating to Cork, relishing the opportunity to work and live in a location that offers an excellent quality of life.

A gateway to Europe, Cork airport provides access to almost 50 international destinations including transatlantic air routes.

What's On Offer Apart from working in an open, relaxed and collaborative space, you will enjoy:

• Salary, stock and performance related bonus
• Maternity/Paternity Leave
• Employee stock purchase scheme
• Matching pension scheme
• Education Assistance
• Relocation and immigration support (if needed)
• Life, Medical, Income and Travel Insurance
• Subsidised memberships for physical and mental well-being
• Bicycle purchase scheme
• Employee run clubs, including, running, football, chess, badminton + many more

Required Attributes Knowledge, Experience & Skills

• Working knowledge of FAA FAR Part 91and ICAO operations;
• Familiarity with the Qualcomm Aviation’s FOM and SOPs;
• Excellent interpersonal people skills with particular focus upon senior executive interface;
• Ability to effectively communicate and partner with flight, cabin crew members and maintenance personnel.
• Broad technical knowledge of computerized scheduling platforms, administration and technology applications;
• Excellent project management skills required, as well as the ability to oversee a group of complex and diverse functions;
• Advanced verbal and written communication skills;
• Familiarity with applicable FAA and ICAO regulations and SEC- related “Personal Use” reporting requirements.
• Ability to solve complex problems with multiple potential outcomes impacting critical senior management business schedules in a real-time, high pressure work environment;
• Highly advanced Word Processing, Spreadsheet and Presentation skills.
• Experience supporting executive-level travel and familiarity with corporate travel management practices is strongly preferred.

Desired Attributes

• Five plus (5+) years of experience in a corporate aviation setting.
• Understanding of flight scheduling/dispatch function with exposure to domestic and global flight operations.

Scope & Impact

• Direct report to the Sr. Director, Aviation.
• References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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