Sr IT Executive Support

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary The Team Information Technology - The Information Technology (IT) team provides the digital infrastructure, security, and support that powers our global operations. We are responsible for everything from network architecture and enterprise applications to end-user support and data management. Our team challenges curiously and positively to find innovative solutions, simplifying complex processes and focusing on the details to ensure a seamless and secure technology experience for every employee, enabling them to do their best work.

Job Summary As an Executive Support Administrator, you will be a vital member of our Executive Support Team, providing top-tier technical troubleshooting and resolution for all computer, hardware, and software issues for our executive staff. Your exceptional multitasking abilities and expert communication skills will be critical in managing and resolving all tickets and projects, all while maintaining a positive, professional, and customer-centric mindset.

Key Responsibilities

• Deliver 'white glove' technical support for PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software.
• Proactively collaborate with other teams and escalate issues to higher-level staff when appropriate, ensuring alignment on solutions.
• Efficiently manage individual workflow and maintain a current ticket queue using our IT ticketing system, focusing on the details of each request.
• Provide comprehensive mobile support for both iOS and Android devices, ensuring executive connectivity.
• Cultivate and maintain productive, professional relationships with our executive user base.
• Offer critical IT support for large company meetings, including full audio-visual operational functions and support.
• Participate in an on-call rotation to address escalated requests outside of standard business hours.
• Lead impactful projects that enhance the technical capabilities of our executives and their support staff.

Qualifications Required Qualifications

• Bachelor's degree in a relevant field with 5+ years of experience providing executive support in a large corporate environment.
• Must be located in the SF Bay Area and able to work onsite/hybrid.
• Strong service-oriented mentality coupled with excellent communication and interpersonal skills.
• Recent hands-on technical experience with Windows and macOS, Microsoft Office 365, Google Workspace (G-Suite), and Microsoft Active Directory.
• Demonstrated proficiency with real-time collaboration tools such as Zoom, Google Meet, and Microsoft Teams.

Preferred Qualifications

• Proven experience supporting large company meetings and working with AV equipment.
• Familiarity with IT service management platforms like ServiceNow and deployment/management tools such as JAMF, SCCM, or AirWatch.
• Current experience with remote access tools (e.g., MS Remote Desktop) to effectively support remote employees.
• Solid understanding of fundamental networking concepts, including 802.11x Wi-Fi and the OSI model.

Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$91,000.00 - $146,500.00/yr

Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.