Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
This hybrid role reports to the Head of Ride Hail Operations.
The Director, Market Operations East, serves as the senior executive accountable for the end-to-end operational health, service reliability, and long-term scalability of autonomous vehicle operations across both owned and partner-operated markets within an assigned region. This role ensures that regional operations consistently deliver safe, reliable, and high-quality service, building and sustaining customer trust while meeting Waymo’s strategic objectives, regulatory commitments, and brand standards.
Operating at a strategic and enterprise level, this leader defines the operating vision, governance model, and performance expectations for the region, while ensuring operational outcomes are delivered through empowered Market Leads and Regional Partner Leads. The Director maintains clear accountability for regional operational performance, including safety adherence, fleet availability, service reliability, rider experience, and demand fulfillment.
This role also serves as the primary voice of field operations for the region, representing operational realities, insights, and risks into centralized teams such as Product, Engineering, Safety, and Enterprise Operations. Through strong leadership, performance management, and cross-functional partnership, the Director ensures that both Waymo-owned and partner-operated markets operate to consistent standards while scaling safely and efficiently over time.
You Will
You Have
Travel
The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.
Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Salary Range
$226,000—$278,000 USD
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