Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travellers in making smarter travel decisions by leveraging artificial intelligence. The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, and cabs, and provide travel utility tools and services developed using in-house proprietary algorithms and crowd-sourced information. With over 54 crore Annual Active Users in Fiscal 2025, ixigo is the leading OTA for Next Billion Users in India. For more information, please visit
Handling proactive escalations & pending customer complaints for all the LOBs - Flights, Trains, Buses, Hotels and offering quick resolutions.
Working on backend processes such as airline cancellation, refunds and re-issuances.
Collaborating with cross-functional teams to raise recurring issues and follow up for fixes.
Working closely with the airline partners & sharing feedback on ongoing issues at the providers’ end.
Being a part of process pilots, experiments and new projects that provide insights to all cross-functions.
Monitoring NPS and working toward improving it in coordination with process owners.
Qualifications
Skills & Qualifications -:
Excellent knowledge of airline portals, GDS & CRMs
Demonstrate expert-level proficiency in operating the Galileo GDS platform.
Exceptional customer service and communication skills.
Must be flexible to work over weekends & in rotational shifts.
Good experience in resolving customer issues quickly.
High energy and drive to work in a start-up environment.
Excellent Team Player.
2+ years of relevant experience
Additional information:
Candidates are responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.
ATS Match is available
1) Upload your resume. 2) Open any job and click Check ATS Match to see your fit score.