Overview
We're seeking for an innovative, customer centric, digital help experiences leader to join our Global Business Solutions Group (QuickBooks & Mailchimp) International Customer Success organisation (EMEA, APAC, CAN/LATAM). In this role, you will lead a product management team and partner with Customer Experience (CX), Product and Platform teams, including UX/UI designers and AI/ML engineers, to reimagine our digital help experiences with AI, delivering delight to our customers.
If you are a digital first Product Management leader with experience working in a high-pace, cross-functional environment, have a strong bias for action, and are comfortable in working in an ambiguous environment, come join us!
We work in a hybrid environment and our teams come into our Victoria, London, office 3 x days a week.
Responsibilities
- Deeply understand customer needs and deliver compelling digital help experiences, driving retention and growth.
- Analyze market and industry trends, competitor strategies along with customer research to identify new opportunities.
- Develop a digital help strategy, and detailed roadmap with measurable outcomes in partnership with CS, Product, and Platform teams.
- Drive execution with velocity by setting a clear vision and priorities and removing barriers through fast decision-making.
- Lead, mentor, and inspire a talented, high-performing team of product managers. Transform the team with AI adoption and raise the bar for execution excellence.
- Partner with Platform, Product, and CX leaders, in delivering omnichannel, highly integrated and personalized E2E customer experiences, solving for customer needs, when and where is needed the most.
Qualifications
- Bachelor’s degree or equivalent work experience. 8+ years of product management experience, with at least 3 years of experience in a leadership role - direct management along with matrix management.
- Experience working for a Big Tech or SaaS high growth company, reimagining customer experiences.
- Deep customer empathy with proven ability to deliver simple, elegant solutions to customer pain points.
- Experience leading Product management teams, establishing clear vision, strategy, and driving an agile culture of continuous learning and growth.
- Superb skills in translating business priorities into initiatives, and establishing clear roadmaps driving experimentation and action.
- Data-driven mindset. Proficiency in analysing data and drawing key insights and opportunities informing product decisions.
- Ability to work in a highly collaborative environment, influence without authority with heavy emphasis on teamwork.
- Exceptional communication skills with the ability to represent complex business or technical concepts with executive leadership.
- Demonstration that you are both a life-long learner and a teacher.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.