Sr Process Associate - Finance & Procurement Services

Hello Visionary! We provide extensive high-quality and cost-efficient Finance & Procurement services from purchasing to the processing of outgoing payments, Cash allocation, Fixed Assets accounting, Accounts reconciliation and Closing & Reporting. We work with a strongly integrated system and a highly automated processing environment and digital workforce.

Our customers receive innovative, easy-to-use services. We deliver maximum value to the business by driving process optimization and digitalization using our ambitious approach, and we support our customers’ current and future business requirements with the help of our high level of process and automation competency.

You’ll make a difference by:

• First point of contact for Level 1 Inbound queries (via Calls and Emails) pertaining to ONE SRM and Ariba Application
• Solve the issue prior to escalating it to next level of technical support
• Co-ordination with other stakeholders for providing appropriate resolution
• Timely response to queries from internal customers/ stakeholders.
• Follow up with customers to ensure the issues are resolved and update their status and information.
• Should be a good standout colleague and proactively initiate process improvements.

We don’t need superheroes, just Super minds

• Good communication skills (written and verbal)
• Bachelor’s degree or equivalent experience with minimum 2-3 years’ experience preferably on helpdesk roles with technical capability
• Procurement knowledge / SCM knowledge would be preferred
• General P2P knowledge along with SAP MM and FICO module
• Ability to learn quickly on the job especially on multi-functional topics and
• Should be able to document and follow through on issues with multi-functional team with minimum guidance
• Issue management and reporting on improvement measures supporting the service management function
• Ability to handle new topics on demand (e.g.: testing, communication etc.)
• Expert knowledge on P2P Cycle, SAP, OneSRM, Ariba, Service Now Tool and proficiency in excel.
• To support India / US shift timings based on customer requirement

Join us and be yourself! This role is based in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and We encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.