ServiceNow Business Analyst - Source to pay
Tata Consultancy Services•London Area, United Kingdom
fulltime
Information Technology, Consulting, and Management
3+ years
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Role: ServiceNow – Business Analyst (S2P - Source to Pay)
Job Type: Full Time
Location: London
Number of hours: 40 hours per week – full time
Ready to utilize your experience and expertise in ServiceNow.
We have an exciting role for you – ServiceNow – Business Analyst (S2P - Source to Pay)
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role
As a ServiceNow Business Analyst in S2P (Source to Pay). You will possess a strong understanding of both business processes and the ServiceNow platform. You must involve yourself in gathering and analyzing requirements, translating them into functional specifications, and ensuring the successful implementation of ServiceNow solutions that meet business objectives. You must support our Procurement, Case Management, Source-to-Pay (S2P) Portal, and IT Service Management (ITSM) initiative.
Key responsibilities:
- Work with stakeholders across procurement, case management, S2P, and ITSM domains to gather detailed business requirements.
- Conduct gap analysis between current processes and desired outcomes, identifying areas where ServiceNow can deliver value.
Document and prioritize requirements, ensuring alignment with business goals.
- Develop detailed process maps for existing and proposed processes within Procurement, Case Management, S2P, and ITSM.
- Create and maintain comprehensive documentation, including business requirements documents (BRDs), functional specifications, and user stories.
- Ensure that documentation is clear, concise, and accessible to both technical and non-technical stakeholders.
- Collaborate with ServiceNow developers and architects to design solutions that meet business requirements.
- Participate in solution design sessions, providing input on the feasibility and impact of proposed solutions.
- Ensure that solutions are user-friendly and aligned with industry’s best practices.
- Develop test cases and coordinate user acceptance testing (UAT) to validate that solutions meet business needs.
- Identify, track, and resolve defects or issues during the testing phase.
- Ensure that the final deliveries are of high quality and fully meet the specified requirements.
- Assist in the development and execution of change management plans to ensure successful adoption of new solutions.
- Prepare and deliver training materials for end-users and administrators.
- Provide ongoing support during and after the implementation to ensure smooth transition and adoption.
- Serve as a liaison between business stakeholders and the technical team, ensuring clear communication and understanding of requirements.
- Facilitate workshops, meetings, and presentations to communicate project status, risks, and issues.
Your Profile
Essential skills/knowledge/experience:
Desirable skills/knowledge/experience:
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.