Technical Success Manager

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About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Technical Success Manager - Clumio (TSM) The Opportunity The Technical Success Manager (TSM) serves as a trusted technical advisor and strategic partner to customers and Customer Success team members, ensuring successful post-sales outcomes across the Commvault ecosystem. This role is accountable for driving technical health, cyber resiliency strategy, risk mitigation, retention, and expansion, while ensuring customers realize full value from Commvault solutions.

The TSM bridges customer business objectives with technical strategy and execution, owning measurable impact across Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Success in this role requires strong technical acumen, customer-facing excellence, cross-functional collaboration, and a proactive, outcomes-driven mindset.

This role is ideal for a customer-focused technical professional passionate about cyber resiliency, cloud, SaaS, and enterprise data protection, who thrives in dynamic environments and influences both customers and internal stakeholders.

What You’ll Do… Risk Mitigation & Retention

• Identify, document, and proactively mitigate technical risks by monitoring customer health, success criteria, and system performance.
• Anticipate and resolve issues before they escalate, ensuring consistent customer satisfaction and service reliability.
• Conduct regular business and technical reviews to assess customer success, refine strategy, and reduce churn risk.
• Maintain structured success plans to track progress, outcomes, and risk mitigation initiatives.
• Use data, insights, and customer metrics to monitor success, optimize engagement strategy, and adjust execution to meet retention and growth goals.
• Partner with Sales and Customer Success to identify upsell, cross-sell, and expansion opportunities tied to customer value.
• Act as a technical consultant and trusted advisor, helping customers align their infrastructure, cloud platforms, and data strategies to Commvault solutions.
• Partner closely with Sales, Product, Support, Services, and Escalation teams to ensure seamless delivery of customer outcomes.
• Advocate for customer needs internally, sharing insights to improve product experience, customer journey, and success programs.
• Contribute best practices and feedback to continuously improve Customer Success processes.
• Identify customer technical gaps, cyber risk exposures, and resiliency opportunities to drive strategic recommendations.
• Support cyber resiliency planning by aligning customer environments with industry best practices and emerging security trends.
• Stay current on cyber threats, cloud innovation, SaaS trends, and data protection technologies to provide forward-looking guidance.
• Translate technical capabilities into business-aligned outcomes, ensuring customers understand the value of Commvault’s offerings.
• Develop deep technical expertise in assigned technologies to support customers and internal teams.
• Create customer-facing workshops, enablement materials, and best-practice guidance.
• Identify recurring customer challenges and contribute improvements to Commvault documentation, knowledge base, and playbooks.
• Mentor peers and contribute to internal knowledge-sharing initiatives.

Who you are?

• 3-5 years of strong experience with Cloud platforms (AWS, GCP, Azure) and well-versed in IAM concepts, computing, storage and databases in those platforms.
• 1-2 years of experience in Backup and Disaster Recovery methodologies.
• Working knowledge of Terraform or other Infrastructure-as-Code tools.
• Required to have any Cloud Associate-level certifications (AWS, GCP).
• Strong analytical, troubleshooting, and communication skills.
• Ability to work during US East and EMEA hours.

Preferred

• Experience working in enterprise support or customer-facing technical roles within cloud or data protection domains, with the ability to act as a trusted technical advisor to those customers, aligning platform capabilities with customer business objectives.
• Experience leading technical discussions, troubleshooting, and post-incident reviews.
• Exposure in Technical Account Management (TAM) and/or Professional Services responsibilities, such as onboarding, implementation guidance, architecture reviews, and best-practice recommendations, such as conducting regular health checks, capacity planning discussions, and proactive risk assessments.
• Familiarity with automation and scripting to improve operational efficiency and customer outcomes.

You’ll love working here because...

• Continuous professional development, product training, and career pathing
• Annual health check-ups, Tuition Reimbursement
• An inclusive company culture, an opportunity to join our Community Guilds
• Personal accident cover and Term life cover

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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