Customer Relationship Management - administrative support

Dear Aspirant! We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are looking for: Customer Relationship Management - administrative support You’ll make an impact by: CRM Tools & Sales Operations (50%)

• Coordinate user access and authorizations for CRM systems (e.g., SieSales) and CRM Power Dash
• Create, update, and maintain CRM reports and dashboards across all verticals, including Power BI
• Support Global Account Managers by maintaining Managed Account Groups, AMC requests, and account analytics using CRM, SAP Analytics, and Quip
• Implement CRM reporting changes (e.g., transition from booking line items to opportunity product lines)
• Collect, analyze, and escalate CRM user issues; translate requirements into user stories and enhancement requests
• Maintain and improve Global Agreement customer reporting and CRM‑based SAP Analytics
• Support fiscal year changes and quarterly updates of CRM structures, including product and segment hierarchies
• Actively contribute to the Key Account Operational Manager (KOM) community, supporting planning, reporting, and quarterly account reviews
• Manage and coordinate change requests for supporting tools (e.g., Robinhood), including user onboarding and data updates (US, EMEA, APAC)
• Oversee process documentation and quality compliance as ISO 9001 coordinator and contribute to ISO/IEC 42001 activities
• Participate in relevant CRM, sales, and market intelligence governance meetings and communities.

Market & Competitive Intelligence (50%)

• Transform market, competitor, and industry data into actionable insights supporting strategy and decision‑making
• Develop and maintain analytical models, datasets, and dashboards using Excel (advanced), SQL, Python, and BI tools
• Build Power BI / Tableau dashboards and present insights to stakeholders at multiple levels
• Conduct market sizing, growth outlooks, and competitive positioning analyses across portfolios, verticals, and regions
• Monitor competitive dynamics, emerging technologies, customer segments, and business models using internal and public sources
• Ensure consistency, transparency, and scalability of intelligence outputs in collaboration with IT and data teams
• Support the global MI@SI process by onboarding users, maintaining templates, improving interfaces, and providing documentation
• Strengthen the global market intelligence community through agile collaboration using digital tools (Teams, OneNote, Conceptboard, Planner, Loop)
• .

Use your skills to move the world forward!

• Educational background: Bachelor’s or master’s degree in electrical engineering (preferred) or related engineering / analytics discipline
• Experience: 3–4 years of relevant experience
• Strong proficiency in Microsoft Office (Excel incl. Power Query, PowerPoint, Word, Copilot).
• Experience with data visualization and analytics tools such as Power BI or Tableau.
• Proficiency in Python for translating business requirements into code; experience with frameworks like Django or FastAPI preferred.
• Advanced English communication skills (C1 level) – optional.

Create a better #TomorrowWithUs! This role is based in Chennai, where you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers

Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds