Corporate Receptionist

What this job involves: We are seeking a Workplace Experience Ambassador for our Integrated Facility Management business line on our Amazon account dedicated team[Source: 1A-JLL Job Description Template.docx]. As a Corporate Receptionist, you will be the owner of the internal and external visitor experience, providing the highest possible standards of engagement with customers through all front-of-house and meeting & event services. This role exists to ensure all interactions leave customers with a positive, memorable experience while maintaining the highest standards of presentation, administration, and delivery across various workplace settings, directly contributing to JLL's mission of helping organizations achieve their ambitions through exceptional real estate services.

What your day-to-day will look like:

• Take ownership of internal and external visitor experience through core front-of-house services including sign-in, badging, luggage management, and deliveries
• Greet, assist, and direct candidates, new hires, visitors, and the general public while maintaining continual awareness of onsite events
• Receive, direct, and relay telephone, email, and other queries via front-of-house with personalized customer service
• Undertake physical setup of meeting and event spaces while monitoring room environments including furniture, signage, equipment, and consumables
• Create and maintain up-to-date Outlook, conference room finder, and SharePoint room booking systems for meeting and event spaces
• Coordinate daily updating of room booking displays and liaise with security and janitorial teams on meetings and events coordination
• Support facilities team services including trouble ticket requests, mail and courier services, site inspections, and administrative tasks.

Required Qualifications:

• Experience in reception, concierge, or related customer-facing field with proven track record
• Excellent people skills and ability to interact with wide range of client staff and varying demands
• Previous experience working within high-profile corporate environment with professional standards
• Fluency in English and local language with outstanding written and verbal communication skills
• Strong PC literacy and proven ability to manage daily activities using various systems and platforms
• Very high attention to detail with ability to maintain professionalism at all times
• Outstanding customer service skills with confidence communicating to customers at all levels.

Preferred Qualifications:

• Previous catering or hospitality experience in professional settings
• Facilities Management exposure or related operational experience
• High awareness of local area services including shops, restaurants, hotels, and transport options
• Experience with Outlook, SharePoint, and conference room management systems
• Ability to work flexibly in different settings as part of a collaborative team

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.