Regional Facility Manager

JLL•Dublin, OH

fulltime

General Business and Engineering

3+ years

About the role

Regional Facility Manager - JLL What this job involves - This position requires an individual with a passion for customer satisfaction, where no detail is too small; one that will manage and promote a high level of customer service; partners with the client’s Corporate Real Estate team; fosters and maintains relationships with the client’s Executive Leadership, Property Management and all associated service providers. The individual we are seeking will be play an instrumental part in building and maintaining a transparent partnership and exceptional customer service experience. The role will manage and coordinate account related deliverables and responds to client satisfaction concerns. Supervises facility management staff to ensure maintenance of the facilities assets and grounds are in a manner consistent with the client’s global standard, professional brand image and in compliance with applicable local laws, rules and regulations for effective reporting and service.

What your day-to-day will look like:

Work collaboratively within the facility management team to deliver integrated facility management services across all business lines (Finance, Transactions, Projects, Occupancy Planning, etc.)
Manage, support, and provide guidance to an existing facility support operation team, consisting of (1) Facilities Manager, (4) Chief Engineers and (5) Lead Engineers.
Mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growth
Assure vendors meet or exceed client’s satisfaction with client’s requests within scope of services and CMMS request.
Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.
Provide support, guidance, and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews.
Support the Senior IFM Director in the implementation of short and long-term projects/initiatives for the client.
Assist in the development and implementation of the annual management plan within the area.
Accomplish key performance indicators as identified by the account lead and/or client leadership.
Participate in the monthly/quarterly/annual reporting appropriate for the client.
Maximize utilization of suppliers, preferred vendors/contractors.
Ensure compliance with JLL minimum audit standards and client’s standard processes.

Required Qualifications:

Experience managing and supporting high profile facilities to include commercial buildings, warehouses and manufacturing.
Bachelor’s degree or equivalent work experience in Facilities or Property Management.
3+ years of experience in facilities or property management with a third-party provider, corporation or as a consultant
Knowledge of commercial real estate, HVAC, electrical systems, telecommunications, furniture and building energy management systems
Supervise vendor performance during normal and off hours, including weekends, when necessary
Strong Accounting and budgeting/forecasting experience
Strong organizational and management capabilities
Excellent communication and interpersonal skills
Ability to forge and maintain robust working relationships

Preferred Qualifications :

Certified Facility Manager (CFM), Facility Management Professional (FMP), or similar professional certification
improvement projects
Background in contract negotiation and vendor management with demonstrated ability to drive performance and value
Experience managing facilities in healthcare or life sciences industry

Location : Based at local office with 25-50% travel

Extra:

Must be able to work irregular hours and/or weekends
Willingness to travel for site visits or as needed; to include some overnight travel within assigned region.

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