Project Management (Delivery Coordinator)

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role And Responsibilities Responsible for the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve Client's expectations. Responsibilities include overseeing the delivery of services or service technology to a Client, establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes, removes blocks so the team can deliver the product.

Analytical Problem Solving Capable of analyzing moderately complex challenges using analytical tools and data interpretation. Applies critical thinking to assess problems with relevant data independently to evaluate potential solutions after considering various possibilities.

Engages in independent analysis and collaborates with others to gather insights and develop recommendations including challenging existing processes.

Work is done independently and is reviewed at critical points. Incorporates and promotes new technology to improve data analysis, reporting and problem solving.

Analyzes team processes to eliminate inefficiencies, leading to improved project timelines and resource allocation.

Autonomy And Impact To The Organization Capable of working independently while actively contributing to team and organizational goals, with a growing ability to influence outcomes beyond department. This job is the fully qualified, experienced professional, journey-level position. Operates with moderate autonomy.

Leads small teams or projects, managing routine activities. Contributes to department projects ; takes ownership of team projects, driving their execution and coordinating with others effectively.

Recommends improvements at team level.

Provides inputs and contributes to managing department costs.

Understands and deftly handles ambiguity clients face in their business, market, industry, & technology.

Skills And Collaboration Applies a large set of skills and knowledge effectively.

Demonstrates understanding of all company resources and processes.

Guides less experienced team members in his/her area of specialty. Able to tailor consensual verbal and written communications that resonate with different stakeholders.

Conducts negotiations. Leverages network and engages independently with colleagues to achieve team goals.

Shares best practices with others. Articulates and compares alternative approaches to tasks.

May take on a supervisory role, guiding less experienced team members and ensuring their development. Utilizes emerging technologies to enhance team communication and project management.

Preferred Education Bachelor's Degree

Key Responsibilities Required technical and professional expertise Partner with delivery management teams and account leadership to ensure accountability for successful project delivery.

Set and ensure quality standards for project deliverables.

Serve as a liaison in developing against Neudesic's methodology and processes, with particular focus on Agile frameworks.

Provide weekly project status reports.

Maintain forecast and actuals of project scope, schedule, and budget.

Assist with completion of internal and external status reports.

Assist with coordination and processing of change requests.

Coordinate and monitor accurate project billing and adhere to all internal and project compliance requirements.

Coordinate weekly status meetings.

Escalate risks and issues as necessary.

Facilitate all project related ceremonies.

Additional Skills, Competencies & Requirements 2-5 years of experience functioning as a functional/technical BA. Experience should include development of requirements, defining business rules, and communicating with technical counterparts to confirm alignment of technical requirements. Experience includes working within the Agile framework to confirm acceptance criteria of stories within the backlog with the product owner function.

2-5 years of experience running projects valued on average between $100k - $800k. Majority of experience is directly in software development.

Project Management Experience Is Comprised Of Average team size ranges between 4-10 people

Includes mix of both onshore/offshore teams

Risk identification, triage and management

Feature/backlog/release prioritization, leading backlog discussions with BA/technical representation to confirm alignment

Ensuring skill alignment to required tasks within team

Budget and reporting communication

Preferred at least 1-3 years of working in Azure DevOps environment to manage projects, deploying CI/CD pipelines and managing automated builds/testing.

Deep experience in Agile (Scrum, Kanban), Waterfall, Hybrid.

Power user of current version MSFT products, including PPT, Visio, Word and Excel.

Strong communication skills, both written and verbal. Strong customer-facing skills evident by recurring phases of projects and continued exposure to a client with increasing degrees of reporting responsibility and client point of contact responsibility.

Must be a self-starter who requires minimal supervision.