Zuora Admin

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

In this role, you will be the primary internal system admin and support contact for Zuora Billing and will bring a solid understanding of Zuora applications, as well as experience with integrating Zuora applications with other systems. You will collaborate with Product managers, Zuora internal technical resources, and Zuora support to drive optimal solutions, and best practices.

About this roll* (Responsibilities)

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing
• Provide front-line support with regard to all aspects of business-facing applications and troubleshooting to diagnose, isolate, and resolve issues
• Design, implement, and maintain configurations and customizations of Zuora applications to meet the evolving needs of the business team
• Serve as internal SME and provide guidance on best practices, using domain knowledge and prior experience
• Drive optimal solutions and demonstrate proactive initiative by identifying potential areas of improvement and proposing projects aimed at optimizing business operations
• Maintain proper system access for user roles ensuring compliance with the segregation of duties
• Responsible for the change management and release process of Zuora Billing,
• Maintain up-to-date knowledge of system functionality, customization, and integration

Do you have the right ingredients*? (Requirements)

• 3+ years of experience with Zuora Billing administration and configuration, including 3rd party integrations in complex environments
• Experience supporting Zuora Billing modules: Customers, Product Catalog, Subscriptions, Billing & Invoicing, Payments and Taxes
• Experience working in Zuora Billing administration: User access, HTML/PDF templates, ZOQL, Zuora API, Custom fields, Notifications/email templates, data interface integrations, Workflows and Reports
• Knowledge of the full billing cycle, including Invoicing, Invoice Templates, Payment, and Payment Gateway configuration. Revenue Recognition, Financial Reporting, and integration into the ERP system
• Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
• Experience working in Zuora sandbox, including deployment across multiple environments
• Ability to work independently with minimal guidance as well as collaboratively with cross-functional teams

Work Mode: This role follows a hybrid work model, requiring a minimum of 2 days per week in the office.

Special Sauce* (Nonessential Skills/Nice to Haves)

• Experience with Netsuite ERP
• Zuora Billing Certification
• Experience with Zuora Revenue a plus
• Experience working in Zuora APIs
• Prior experience in a ZBilling implementation
• Experience working with Vertex or similar tax engines

How Toast Uses AI In Its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations\-toast.

Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.