Overview Position Overview : The Sales Coach will play a pivotal role in developing and enhancing the sales skills of our Omni Channel contact centre agents. This individual will deliver coaching, training, and performance improvement initiatives to ensure that agents are meeting and exceeding sales targets while maintaining high standards of customer service. The Sales Coach will work closely with the leadership team to identify opportunities for improvement and implement strategies to optimize sales effectiveness and team performance.
Responsibilities Key Responsibilities :
Performance Management:
Track and analyse sales metrics, including attach rate, upsell/cross-sell performance, and other KPIs.
Conduct performance reviews and provide regular feedback to agents, setting clear goals for improvement.
Identify skill gaps and design targeted interventions to address performance challenges.
Client Management:
Qualifications :
Requirements
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