Key Responsibilities
· Design and develop conversational experiences using Microsoft Copilot Studio for IT support use cases. · Build workflow orchestration using Power Automate integrated with enterprise systems. · Develop custom backend integrations and extensions using .NET / .NET Core and REST APIs. · Integrate Copilot solutions with ITSM platforms such as ServiceNow using standard and scripted REST APIs. · Implement secure authentication, role‑based access, and enterprise‑grade compliance. · Design Adaptive Cards for rich user interactions inside Microsoft Teams. · Build Copilot extensions using .NET Power Automate and Graph API for workflow automation and conversational AI. · Collaborate with stakeholders to design Copilot experiences that enhance productivity and user engagement. · Monitor and optimize Copilot performance ensuring seamless integration with Microsoft 365 ecosystem.
Required Skills
· Hands‑on experience with Microsoft Copilot Studio. · Strong backend development experience with .NET / .NET Core and REST APIs.
· Practical expertise in Power Automate, Power Apps, and Dataverse. · Experience with Microsoft Graph API and Azure services. · Understanding of OAuth‑based authentication and enterprise security best practices. · Experience designing Adaptive Cards (JSON) for Microsoft Teams. · Knowledge of ITSM concepts
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