Customer Success Manager (Preferred IoT exp)

Job Description:

This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Responsibilities

• Manage customer relationships; maintain consistent, predictable performance
• Ensure customers are happy with the product/service/experience; drive continuous product/service innovation
• Provide , consultative, and hands-on support to customers.
• Achieve & Maintain High Customer Satisfaction. Managing Multiple Queries & Ensuring Timely Resolution of Customer Inquiries -High- Priority Issues (P0 & P1)etc.
• Provide updates and checkpoints to customers on a regular schedule to understand their pain points and escalate it to the team for action.
• Improve customer-facing documentation, FAQ, support, and training material.

Skills:

Post-Sales · Negotiation · Cross-Selling · Customer Data · Presentations · Communication · Salesforce.com · Microsoft Excel · Customer Loyalty · Analytical Skills · Problem Solving · Root Cause Analysis · Statements of Work (SOW)

Requirements

· B. Tech. or MBA from a recognized institution with 3-7 years of experience in IT Product or Services sales / Pre-Sales / Contact Centre Business / Management Consulting