Customer Success Expert
CoinDCX•Mumbai, Maharashtra, India
fulltime
Other
The CoinDCX Journey: Building the Future of Finance At CoinDCX, our mission is clear - to make crypto and blockchain accessible to every Indian and enable
them to participate in the future of finance.
As India’s first crypto unicorn valued at $2.45B, we are reshaping the financial ecosystem by building
safe, transparent, and scalable products that power adoption at scale.
We believe that change starts together. It begins with bold ideas, relentless execution and people who
want to build what’s next.
If you’re driven by purpose and thrive in environments where your work defines the next chapter of an
industry, you’ll feel right at home here.
About The Role This isn’t a typical Customer Support Expert role.
You will be the first point of contact for thousands of users stepping into the world of crypto investing.
You’ll help customers navigate complex queries with clarity, empathy, and precision, ensuring their
experience with CoinDCX is smooth, secure, and trustworthy.
In this role, you’ll contribute directly to building user confidence in one of India’s fastest-growing
industries.
What You’ll Do
phone.
resolutions.
accurate information.
user education.
You’ll Excel in This Role If You
You’ll Know You’re Winning When
Why This Role Matters & What’s In It For You As a Customer Support Expert, you are the voice of CoinDCX for thousands of users. Your work will
directly influence trust, adoption, and long-term user loyalty.
You’ll develop deep expertise in crypto operations, customer experience, and risk-sensitive support
workflows, skills that are rare and highly valued in the industry.
Hiring Process Here’s what your journey with us looks like:
A take-home task or live problem-solving exercise to understand how you think and execute in
real scenarios
thrive best
founders to explore strategic alignment and long-term fit
Where We Work We believe the best ideas emerge when people build together. Collaboration, speed and trust come alive
when teams share the same space.
With this belief, we operate as a work-from-office organisation. This role is based out of our Mumbai
office, where energy, alignment and innovation move in real time.
Perks That Empower You We believe great people deserve great experiences.
Ready to Build What’s Next? If you’re looking for a role that gives you direct access to high-stakes decisions, deep impact and a
chance to build the future of finance, this is it.
Join CoinDCX and help us make crypto accessible to every Indian, together.