Service Operations Manager, National

Job Title

Service Operations Manager, National

Job Description In this role, you will lead and scale service operations initiatives across the Hospital Patient Monitoring Services & Solutions Delivery (HPM S&SD) organization at a national level. You will drive alignment between strategy and execution, ensuring consistency, efficiency, and high-quality service delivery across regions. This role plays a critical part in shaping how HPM delivers services at scale, improving operational performance, enabling our teams, and enhancing customer experience.

Your Role

• Own and drive national service operations initiatives aligned to HPM S&SD strategic priorities, ensuring measurable impact on service performance, productivity, and operational improvements.
• Lead cross-functional execution across regions, driving standardization and scalability of service delivery practices while navigating a highly matrixed organization.
• Responsible for program & initiative management of key strategic priorities of the HPM S&SD organization, driving strategic projects aimed at optimizing service operations. Leverages data and feedback to identify areas for improvement and implement effective solutions.
• Define and manage key performance metrics (e.g., productivity, SLA adherence, cost-to-serve, customer satisfaction), using data and insights to identify opportunities and drive continuous improvement.
• Partner with senior leadership across Services, Sales, and Operations to align on priorities, inform decision-making, and ensure execution against business objectives.
• Lead business review and communication cadences, translating strategy into clear operational goals, progress tracking, and actionable insights for stakeholders at all levels.
• Drive implementation of new processes, tools, and operating models, ensuring effective change management and adoption across teams.
• Foster a culture of accountability and continuous improvement, evaluating initiative effectiveness and adjusting strategies to deliver sustained results.

You're The Right Fit If

• You have 5+ years of experience with a Bachelor’s degree or 3+ years with a Master’s degree in Service Delivery, Service Operations, or a related field.
• You bring proven experience leading large-scale, cross-functional initiatives in a complex, matrixed organization.
• You demonstrate strong executive presence and communication skills, with the ability to influence without direct authority.
• You have a data-driven mindset, with experience translating insights into actionable improvements and measurable outcomes.
• You are comfortable operating in ambiguity, driving alignment across diverse stakeholders, and balancing strategic thinking with operational execution.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How We Work Together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $117,000 to $186,000.

The pay range for this position in AK, DE, HI, MD, MN, and RI is $123,000 to $195,000.

The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $131,000 to $208,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, Cambridge, MA is the preferred location . This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.