Kolkata Virtual drive for Customer service_ International Voice/Webchat
Job Description - Agent
JOB TITLE: Webchat Agent
DEPARTMENT: AGL Webchat / Messaging
LOCATION: Mumbai/Kolkata
REPORTS TO: Team Leader
Shift: 24*7
May be allotted Split week offs (two days)
JOB PURPOSE:
The purpose of this job role is to handle chat / messaging conversations end to end on topics related to utilities (service related queries on Energy & gas ) and Energy & Telco ( Sales ) . By doing this, the individual need to maintain its KPIs on RESOLUTION, NPS, , Efficiencies, Sales conversion and response time.
Qualification & Skills:
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