Customer Service Specialist

Kolkata Virtual drive for Customer service_ International Voice/Webchat

Job Description - Agent

JOB TITLE: Webchat Agent

DEPARTMENT: AGL Webchat / Messaging

LOCATION: Mumbai/Kolkata

REPORTS TO: Team Leader

Shift: 24*7

May be allotted Split week offs (two days)

JOB PURPOSE:

The purpose of this job role is to handle chat / messaging conversations end to end on topics related to utilities (service related queries on Energy & gas ) and Energy & Telco ( Sales ) . By doing this, the individual need to maintain its KPIs on RESOLUTION, NPS, , Efficiencies, Sales conversion and response time.

Qualification & Skills:

• Non-technical full time Graduate / Undergraduate
• Not more than 2 years gap in Graduation and employment
• For Undergraduates – Minimum 18 months relevant experience is a must
• Willingness to work in 24 / 7 support including night, early morning shifts
• Comfortable to work from office
• Should have exposure to International customer base
• Excellent communication skills (Written / Verbal)
• Need to address customer queries over live chat / messaging
• Need to maintain chat quality