Minimum qualifications:
Preferred qualifications:
About The Job We are seeking an IT Service Management (ITSM) strategist to join our Service Management Office as part of our ITSM transformation toward an AI-native enterprise.
In this role, you will be a member of the Service Management Office (SMO) that provides strategic governance and oversight of the ITSM practices within the Corporate Engineering Organisation. You are required to develop and drive leading service management practices and processes that embody our commitment to service quality and reliability, and to forge an AI-native IT service management practice that drives velocity while minimizing the impact of IT changes. You will be accountable for building and governing leading practices across our ITSM landscape, with a focus on eliminating bureaucratic friction through automated governance processes that operate effectively at global scale. A key aspect of your role will be to move the organization beyond traditional ITSM boundaries by establishing a class leading high-velocity change enablement governance framework, that automates standard changes while reducing friction and risk associated with high impact changes. In this role, you will be empowering our engineering and support teams to maintain innovation speed while equally ensuring the technical integrity and stability of our corporate enterprise services.
At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
Responsibilities
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
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