Restaurant Systems Analyst - POS

INSPYR Solutions•Houston, TX

fulltime

Information Technology

2+ years

About the role

Title: Restaurant POS Systems Analyst

Location: Houston, TX, 77040 (100% onsite)

Duration: Direct-Hire

Work Requirements: US Citizen, GC Holder, or Authorized to Work in the US

The Restaurant Systems Analyst is responsible for configuring, administering, supporting, and enhancing restaurant and back-office business applications. This role serves as a bridge between IT and restaurant operations, leveraging strong expertise in point-of-sale and back-office systems, particularly Aloha POS and NCR Back Office (NBO), to recommend and implement effective technology solutions.

The analyst partners with operations, vendors, and internal teams to ensure system reliability, data accuracy, and continuous improvement. This role provides reporting across multiple systems, supports end users, assists in software design through requirements gathering, and analyzes business processes to improve efficiency through automation, integrations, and system enhancements.

Roles and Responsibilities

Restaurant & Back-Office Systems Administration:

Design, configure, implement, administer, and support restaurant POS and back-office systems, with a strong focus on Aloha POS and NCR Back Office (NBO).
Customize system functionality to meet operational and business requirements.
Partner with restaurant operations and business stakeholders to gather requirements and translate them into technical specifications and system solutions.
Assist in the design, testing, and rollout of new features, integrations, and system enhancements based on user feedback and business needs.
Analyze existing business processes to identify opportunities for productivity improvements, automation, and system optimization.
Develop and maintain data integration processes between POS/back-office systems and other enterprise applications using SQL and SSIS.
Create ad-hoc reports and support data and reporting needs across multiple systems.
Ensure system reliability, data integrity, and adherence to internal standards and best practices.
Support system deployments, upgrades, patches, and new restaurant openings in collaboration with vendors and internal IT teams.

Technical Support & Troubleshooting:

Provide second-level technical support for restaurant POS and back-office systems.
Troubleshoot escalated system issues, identify root causes, and implement timely and effective resolutions.
Document issues, solutions, configurations, and procedures to support knowledge sharing and continuous improvement.
Collaborate with vendors and cross-functional teams to resolve complex technical problems.

Skills & Experience

Bachelor's degree in Information Systems, Computer Science, Business, or a related field preferred. Equivalent professional experience may be considered.
Hands-on experience supporting Tabit or Aloha POS in a multi-unit restaurant environment strongly preferred.
Experience with NCR Back Office (NBO) or similar restaurant back-office systems is strongly preferred.
Experience with SQL and SSIS.
Strong understanding of restaurant operations, business processes, and system workflows.
Strong analytical, problem-solving, and communication skills.
Ability to work independently while collaborating effectively with cross-functional teams.
Physical requirements are the ability to perform a manual data input function for up to 50% of an 8-hour day on regular basis.
This position requires a focused, self-starter with the ability to multi-task and work in a fast-paced environment.
Must be able to work well under pressure with good organizational and project management skills.

About INSPYR Solutions

Technology is our focus, and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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