Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
Key Responsibilities
Corporate
- Oversee and monitor Board of Directors’ activities, ensuring strict compliance with all statutory guidelines, the Companies Act, and relevant laws governing corporate governance.
- Ensure timely convening and lawful conduct of the Annual General Meeting (AGM) and other statutory meetings, adhering to prescribed timelines and legal requirements.
- Oversee accurate and timely filing of all statutory returns and regulatory submissions (including those to MCA and other regulators), rigorously monitoring deadlines to mitigate compliance risks.
- Organize and administer Board and committee meetings end-to-end, issue meeting notifications, prepare agendas, draft resolutions, record and finalize minutes, and coordinate access to records for internal and statutory auditors or inspectors.
Employment
- Provide expert legal advice on recruitment, onboarding, performance management, employee exits, benefits, and contractual workforce matters. Monitor labour law developments in APMEA locations where Freshworks has personnel and advise the business on these developments with practical solutions.
- Draft, review, and update employment agreements, offer letters, separation agreements, and HR policies in compliance with Indian and global employment laws.
- Manage personnel-related investigations and disputes, including providing oversight and advice to HR teams. Must have experience with anti-harassment (POSH) processes and committees. Ensure company-wide legal compliance across labor laws, anti-harassment (POSH), anti-retaliation, whistleblower, and data privacy regulations (such as GDPR and CCPA) as applicable.
- Partner closely with HR to develop proactive policies, conduct legal training, and ensure seamless implementation of new regulatory requirements.
- Support initiatives to drive positive employee relations and engagement, upholding an ethical and compliant workplace culture.
- Collaborate with internal stakeholders to develop and implement scalable, best-practice personnel policies, processes, and training programs, ensuring alignment and compliance across all regional HR teams.
Qualifications
- Education:
LL.B. from a recognized university.
- Experience:
6–9 years of post-qualification experience in corporate and employment counsel roles with multinational, technology-driven, or public listed companies.
- Expertise:
Demonstrated expertise in Indian company law, labor and employment law, corporate secretarial practices, and experience across major international regulatory frameworks.
- Employment & Governance:
Significant experience drafting, negotiating, and interpreting commercial and employment contracts, policies, and governance documents. Proven track record supporting board governance, statutory compliance, and regulatory filings. Exposure to cross-border compliance environments and multi-jurisdictional workforce management.
- Experience advising leadership and HR teams on employee relations, policy implementation, investigations, and regulatory changes.
Competencies
- Technical Skills:
Deep understanding of relevant legal frameworks (corporate governance, employment law, company secretarial standards, labor regulations, anti-harassment, data privacy).
- Analytical Skills
: Excellent risk assessment, problem-solving, and decision-making ability. Able to interpret complex issues and craft clear, actionable solutions.
- Communication:
Superior written and verbal communication skills; able to explain legal concepts clearly to non-legal audiences.
- Stakeholder Management:
Ability to build productive relationships and influence cross-functional teams, business leaders, and external counsel.
- Confidentiality & Integrity:
Demonstrated discretion, high ethical standards, and unwavering professional integrity.
- Proactivity & Ownership:
A self-starter who takes initiative, anticipates risks, and drives results independently and collaboratively. Proven track record of working effectively, prioritizing and managing multiple matters simultaneously in a fast-paced, dynamic, and highly engaged environment. Ability to recognize when to ask for help or escalate issues.
- Adaptability:
Agile and resilient in responding to ambiguity, evolving regulations, and shifting business needs.
- Attention to Detail:
Meticulous attention to detail in drafting, reviewing, and managing legal documents and processes.
- Training & Enablement:
Experience designing and delivering compliance training, policy rollouts, or legal awareness programs.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
Fresh vision. Real impact. Come build it with us.