Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements
Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling
Excellent analytical and communication skills
Work independently and as part of a team with colleagues at all levels
Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems
Identify best practices and implement them in engagment.
Responsibilities
Review user stories to understand requirements and technical architecture documentation for solution
Identify gaps and work with business analysts to ensure completeness of requirements for technical development
Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
Configure and build the ServiceNow HRSD solution to meet identified business requirements, process guides, and user stories
Provide configuration options to meet specific requirements identifying respective pros and cons for each option
Ensure that ServiceNow standard practices are utilized for all configurations and customizations
Provide insight and expertise into the ServiceNow HRSD configurations and custom application development
Responsible for unit testing and end-to-end testing of the fix-related defects and/or enhancements through final deployment across sub-production and production environments
Create the technical documentation, technical design documentation, build/configuration documentation, and release notes
QualificationsEducation:
Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
Experience
Minimum of 3 years of ServiceNow implementation experience in large complex environments is required, preferably with ServiceNow HRSD
Required Qualifications
Experience with designing and developing ServiceNow workflows
Good understanding of ServiceNow architecture and best practices
Knowledge and experience with JavaScript, JSON, REST, and SOAP
Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle, etc. using Webservices APIs (REST/SOAP)
Knowledge and support of ServiceNow upgrade process
Proficient in Agile development and all phases of the Application Development Lifecycle
Experience with software development support tools (e.g. Jira, Rally, etc.)
Certified ServiceNow System Administrator (CSA)
Preferred Qualifications
ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)
ITIL and DevOps experience and certification
Master’s degree – MBA / MCA / Master’s in Software Engineering
Equal Opportunity StatementEvernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
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