Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.Toast is a cloud-based restaurant management platform built for the restaurant community. We help restaurants of all sizes operate more efficiently, increase revenue, and deliver better guest experiences. Our platform powers everything from point-of-sale and online ordering to payroll and payment processing for tens of thousands of restaurants across the US, Canada, and beyond.Toast is driven by building the restaurant platform that assists restaurants in adapting, gaining control, and returning to what they do best: building the businesses they love.
About This Roll* Account Operations Advisors on the Liens & Levies team play a critical role in protecting the integrity of Toast's financial operations. This team is responsible for reviewing, validating, and processing legal fund-withholding requests, including liens, levies, and garnishments submitted by third parties against merchant accounts.As a Care Operations Advisor on the Liens & Levies team, you'll manage cases from intake to resolution: validating legal notices, placing holds on merchant accounts, communicating with merchants and agencies, coordinating on fund remittance, and processing releases. The work requires precision, sound judgment, and the ability to communicate clearly and empathetically with customers during what can be a stressful and confusing experience.You'll sit within Toast's Global Account Operations team in Bengaluru, working in close partnership with colleagues in the US across Collections, Legal, and Account Operations.
(Responsibilities)
Do You Have the Right Ingredients?* (Requirements)
Your Secret Sauce* (Competencies)
Toast's Recipe for Success* (Shift Details) Shift Flexibility: This role follows a shift schedule aligned with US+India business hours and you may be required to work in rotating shifts (including evenings, weekends, and holidays) across a 9-hour window within a 24x7 setup. This includes both AM and PM IST shifts, and adaptability to future changes is essential.
Work Location: Training, onboarding and nesting will be onsite.
Please note: Attendance is compulsory and fully onsite during training and nesting (4-6 weeks). No exceptions. At Toast, we work in a hybrid working model. For the first 12 months after go-live, we’ll ask you to be onsite at least 3 days a week to ensure strong collaboration and support.
AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast\-benefits.
How Toast Uses AI In Its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations\-toast.
Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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