ADMINISTRATOR L2

Job description:

Job Description

Role Description:

The Desktop Support L2 Engineer (Apple macOS) provides end-user support for CLIENT Mac devices, focusing on incident resolution, service requests, and break-fix support in accordance with defined SLAs.

Required Skills:

• Provide L2 deskside and remote support for macOS devices
• Troubleshoot OS, hardware, and application issues
• Perform IMAC activities including provisioning and decommissioning
• Support standard enterprise desktop applications
• Assist with macOS updates and patching
• Manage peripherals such as printers and scanners
• Document incidents and solutions in ITSM tools
• Coordinate with Jamf and mobility teams as needed
• Escalate unresolved issues to L3
• Maintain high CSAT and SLA compliance
• Maintain accurate inventory of corporate‑owned mobile devices (iOS phones and tablets)
• Track device lifecycle end to end including issuance, replacement, recovery, and decommissioning
• Support iOS devices using VMware AirWatch/UEM platforms
• Perform device troubleshooting, selective wipe, and policy enforcement

Other Skills:

• Basic knowledge in JAMF is needed
• Hands on experience in handling mobile devices

 

Mandatory Skills: macOS Desktop Support .

 

Experience: 1-3 Years

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The expected compensation for this role ranges from $37,500 to $83,600 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

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