Project Manager 3 - Ops

Job Description Responsible for organizing all project activities including planning, reporting, interdepartmental meetings and communication ensuring project/programs deliverables remain on schedule. Produces project updates and scheduled reports to project team and sponsors.

Projects include governance and contractual/financial management of temporary staff contractors supporting Datacenter Build and Hardware Support activities.

Responsibilities

• Manages deliverables of assigned projects by invoking development plans / roadmaps, driving actions, reporting updates, communication changes and prioritization tasks.
• Responsible for driving the project team to complete against targeted deliverables by providing vision, strategy and approach by setting priorities and removing potential escalations and overcoming roadblocks.
• Create the right project approach having gained support from project sponsors and the mobilization of resources. Understand business and project risks, including development of contingency plans.
• Delivers a communications plan involving periodic reports to direct management, impacted audiences and other wider general communications via written documentation, presentations, website tools, email, verbal mechanisms or face to face meetings.
• Monitors project performance against established metrics and targets.
• Ensures that project content is in full compliance with company policy and local government regulations.
• Ensures customer facing project updates/content is accurate.
• Drives projects / programs escalations with appropriate level of CHS Rest of World Management
• Ensures that projects / programs are driven on available Oracle tools and apply automations where needed

Experience:

• 3-5 + years work experience within customer support experience in a technical environment
• Excellent customer service skills
• Assertive and proactive experience when dealing with internal/external customers.
• Experience and local understanding of location geography.
• Experience of managing complex project work-some project management experience is highly desirable
• Project management certification is a plus (Prince2 or PMP)

Qualifications Career Level - IC3

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