Senior Associate, HR Operations

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From seamless checkouts to payroll automation, across India, Singapore, and Malaysia, we’ve been engineering a fintech ecosystem that’s redefining how money moves across Asia — and we’re just getting started.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme — and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions — including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) — along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen — you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle — if you’re curious, you’ll feel at home here. People > Pedigree — we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles — this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

Job Summary We are looking for a detail-oriented and proactive Senior Associate – HR Operations to manage end-to-end HR operational activities. The role will focus on ensuring smooth employee lifecycle management, compliance, and timely resolution of employee queries while working closely with internal stakeholders and external vendors.

Key Responsibilities

• Onboarding:

• Manage end-to-end onboarding processes including induction, documentation, background checks, and coordination with relevant teams
• Ensure seamless joining experience for new hires

• Medical Insurance & Benefits:

• Handle employee medical insurance enrollment, additions, deletions, and claims support
• Act as a point of contact with insurance vendors and resolve related employee queries

• Employee Letters & Documentation:

• Prepare and issue employee letters such as offer letters, confirmation letters, appraisal letters, experience letters, and other HR documents
• Maintain accurate and up-to-date

• Employee Queries & HR Support:

• Act as the first point of contact for employee HR-related queries
• Ensure timely and accurate resolution while maintaining confidentiality

• Payroll Support:

• Coordinate payroll inputs including attendance, leave, incentives, and deductions
• Work with payroll vendors/finance team to ensure accurate and timely payroll processing

• Exit Management:

• Manage end-to-end exit formalities including resignations, clearances, documentation, and final settlements
• Conduct exit interviews and maintain exit data reports

Qualifications & Skills

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 3–5 years of experience in HR Operations or a similar role
• Strong knowledge of HR processes, payroll coordination, and employee lifecycle management
• Good communication and interpersonal skills
• High attention to detail and ability to handle sensitive information
• Proficiency in MS Excel and HRMS tools

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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