At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
American Express Company is seeking a skilled Regulatory Change Management professional to join our Global Compliance & Ethics team. This role will support the proactive identification, assessment, and implementation of regulatory changes across the organization, ensuring that all business units adhere to evolving regulations. The ideal candidate will possess expertise in navigating the complex regulatory environment affecting financial services and will be adept at managing changes that impact our business operations worldwide.
Key Responsibilities:
Regulatory Monitoring and Change Management
- Manage a team of analysts responsible for continuously monitoring domestic and international regulatory developments to identify changes that impact American Express
- Utilize automated tools for horizon scanning and maintain an up-to-date understanding of new regulations, amendments, and repeals.
- Support Regulatory Change Management triggered by business and process updates to ensure compliance with policies and regulations to include communication and training efforts. Implement strategies for responding to regulatory changes across different business units and corporate functions.
- Lead the process and provide instruction supporting business impact analysis using established methodologies to evaluate the potential impact of regulatory changes on various business units prioritizing changes based on their complexity, urgency, and potential business impact.
- Support ongoing monitoring of risk standards and programs to drive compliance with legal, regulatory, and Corporate Policy requirements.
- Provide constructive and effective challenge to internal stakeholders (e.g. business lines, risk and local compliance) to ensure regulatory risks are adequately addressed and mitigated.
- Maintain and enhance the Regulatory Change and Inventory Management Framework, ensuring alignment with regulatory requirements.
Global Legal Inventory Management
- Collaborate with legal professionals to update and maintain the global legal inventory system with new regulatory requirements.
- Provide oversight in mapping laws rules and regulations (LRR) to business processes, products, and services and ensure these LRR are effectively mapped to controls mitigating regulatory risks and ensuring compliance
- Identify opportunities for improving legal inventory management processes based on data insights, including technology enhancements or process optimization.
Data Analysis and Reporting
- Interpret complex datasets related to new regulations, amendments, and enforcement actions to inform risk assessments and compliance strategies.
- Develop and track key performance indicators (KPIs) like compliance metrics and the status of regulatory change implementations across various business units to measure regulatory change management effectiveness.
- Regularly present findings to senior management with insights on performance against regulatory requirements.
- Coordinate with internal audit and assurance functions to ensure regulatory compliance.
Minimum Qualifications:
- Bachelor’s degree in law, Finance, Business Administration or related field; advanced degree preferred.
- Minimum of 5 years of overall experience in Banking and Financial Services, of which a minimum of 2 years of experience in compliance or regulatory change management.
- Experience in using or maintaining a repository of laws/rules/regulations and their corresponding obligations (e.g., GRC platform) preferred.
- Intermediate skills in data analysis, reporting, and risk assessment, including the use of data visualization tools (e.g., Tableau, Power BI).
- Experience using generative artificial intelligence tools preferred.
- Professional regulatory compliance certification preferred.
- Excellent analytical skills with an ability to interpret complex legal documents.
- Demonstrated project management skills with attention to detail.
Preferred Qualifications
:
- Solid understanding of relevant general laws, regulations and standards (e.g., GDPR, Payment Services Directives, UK SMR) applicable to European Legal Entities and affecting risk management of large banks.
- Develops, implements, or assesses strategies, programs, policies, procedures and risk limits to manage the organization’s exposure to Compliance risk.
- Develops and uses data analytics tools to assess compliance trends, identifies potential risks and monitors compliance-related performance, supporting proactive risk management and regulatory adherence.
- Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.
- Excellent written and oral communication skills, with the ability to challenge, collaborate and influence, without direct authority
- Highly flexible and adaptable, able to deal with ambiguity and broad concepts
- A cultural awareness and excellent relationship building skills, with a track record that clearly demonstrates an ability to build lasting partnerships across local and remote teams.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
