About Swiggy
Founded in 2014, Swiggy is India’s leading tech-driven on-demand delivery platform with a vision to elevate the quality of life for the urban consumer by offering unparalleled convenience. The platform is engineered to connect millions of consumers with hundreds of thousands of restaurants and stores across 500+ cities. Our phenomenal growth has come on the back of great technology, incredible innovation and sound decision-making.
About Servd
In 2024, Swiggy joined forces with
Servd
(
formerly known as Mumbai Foodie
), a leading Food Media House renowned for creating original content that highlights and recommends the best experiences in the city’s food and beverage landscape. From restaurant reviews and chef interviews to collaborations, events, and more,
Servd
has built a reputation as a trusted guide for food lovers. What began in
Mumbai
has now expanded to
Pune
,
Bengaluru
,
Hyderabad
,
Goa
,
Delhi, Chennai, Kolkata, and Rajasthan
- with more cities on the horizon.
To get a better grasp of the work we do, take a look at our city pages:
→ @mumbaifoodie
→ @letsfigrr
→ @pune.servd
→ @bengaluru.servd
→ @hyderabad.servd
→ @goa.servd
→ @delhi.servd
→ @chennai.servd
→ @kolkata.servd
→ @rajasthan.servd
→ @servd.india
What Will You Work On
- People Management & Employee Experience
- Serve as the primary point of contact for employee queries, concerns, and interpersonal issues.
- Conduct regular 1:1 check-ins, pulse checks, and engagement touchpoints.
- Identify early signs of burnout, disengagement, and manager–team conflicts.
- Drive recognition programs and maintain high team morale across cities.
- Prepare Quarterly Reports suggesting improvements and observations
- Hiring Support & Seamless Onboarding
- Manage complete onboarding and induction for all new joiners across cities
- Build and revise structured onboarding plans for all roles.
- Overlook onboarding for smooth first-week workflows and access.
- Support hiring ops: JD creation, scheduling, documentation and offer rollouts.
- Culture & Employee Engagement
- Own Servd’s culture charter—ensure values reflect in everyday behaviour, communication, and rituals.
- Plan and execute culture initiatives: bonding sessions, events, city meetups, awards, offsites, celebrations, festivals, and cross-city engagement.
- Build consistent “One Servd” culture across all city teams.
- Performance Processes & Manager Support
- End to end manage mid-year/annual review cycles with defined timelines.
- Maintain KRA documents, review sheets, and performance tracking dashboards.
- Work on building and upscaling KRA’s and preparing structured feedback.
- Track underperformance cases and create improvement and follow-up plans.
- Work with Swiggy Internal Teams
- Collaborate with Swiggy’s HR/People Ops teams for all HR process alignment.
- Work with Swiggy Finance for bottlenecks on reimbursements, payroll inputs, updates, and clarifications.
- Overlook processes with Swiggy IT for email IDs, system access, device management, software logins, and troubleshooting.
- Ensure smooth integration between Servd workflows and Swiggy systems for all people-related operations.
Who Are We Looking For
- Minimum 3 years experience as a HR generalist
- Strong communication & interpersonal skills
- High emotional intelligence and conflict resolution ability
- Experience in onboarding, employee engagement & people processes
- Ability to work cross-functionally with multiple city teams
- Sound understanding of creative, content, and production roles. Agency experience is preferred
- Organised, process-driven, and proactive
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law”