Manager - Consumer Bureau IT

TransUnion's Job Applicant Privacy Notice

What We'll Bring About Us

We are India’s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers.

We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things.

We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.

We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodations you may need.

Culture and Values

Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.

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What is excitement and passion for us?

We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

Dynamics of the Role

This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau. The incumbent will be responsible for supporting application and execution of new projects at TU CIBIL. The projects would include new product support, existing product enhancements and internal tools support and enhancement for improved customer experience.

What You'll Bring Roles & Responsibilities

• Manage ,deploy and supporting applications in production & UAT environment
• Work as part of the technical support team and meet SLA`s of uptime and performance
• Plan and execute system upgrade, patches and enhancements
• Ensure high level of performance, availability, sustainability and security of the production system
• Work in collaboration with internal teams, technical partners and vendors for any related activity
• Enable process optimization with the help of automation
• Understand the business to be able to provide technology inputs to improvise the system, generate reports etc.
• Refine and automate regular processes, track and document issues and changes
• Create sops and work on capacity management.

Experience And Skills

• B.E in IT is preferable.
• 1-3 years relevant experience in IT support function
• Experience with Linux OS environment & Administration
• Experience in shell scripting & automation
• Prior experience of supporting and maintaining production system critical to business
• Ability to provide 24*7 application support
• Good analytical ability
• Strong collaboration and communication skills
• Willing to learn and work on any new technology
• Experience on Hadoop ,Kafka & PostgreSQL will be added advantage

Impact You'll Make Essential Competencies : Ability to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.

Driving innovation – A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.

Business Acumen – Spends time to ensure understanding of the business and aligns accordingly.

Change agent – Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.

Execution champion – Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep III, Applications Support