At Pocket FM, people don’t just listen to stories — they binge them. From “just one more episode” to “how is it morning already?”, we create addictive audio series and audiobooks that listeners across the globe can’t get enough of. We’re building a whole new audio universe, loved by millions worldwide and backed by Naver, Goodwater Capital, Lightspeed, and Tanglin Venture Partners. When our stories surprise listeners, our support team makes sure the experience still ends on a high note.
We’re looking for an
Assistant Manager – Customer Support
to lead operations at scale, drive performance, and build systems that deliver world-class user experiences.
What You’ll Own:
End-to-end customer support operations (Chat, Email, App Store Reviews, Social Media)