Retention Operations Specialist (French Customers)

Proficient in spoken and written French (Mandatory)

The Opportunity

• Retention Operations Specialist will be part of the Creativity & Productivity Sales Operation group’s Recurring Revenue Operations team and will be responsible for creating quotes and engaging with customers/partners to secure on-time subscription payments and support new revenue growth. You will be required to manage a customer pipeline and provide an accurate outlook.

What You'll Do

• Develop expertise and understanding of Adobe's Enterprise Term Agreements (Creativity & Productivity Business Products), Conditions of Service & Commercial Terms.
• Researching customer contracts and purchasing history in CRM systems to create timely and accurate quotations for Anniversary Payment.
• Engaging with customers to secure anniversary purchase orders on time and support revenue growth through True-Up motion.
• Engaging with business partners in Sales, Finance, Operations to resolve issues raised by Customers/Partners related to Anniversary & True-Up payments.
• Securing and validating Purchase orders on time, driving maximum recurring revenue rates overall
• Handling the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook
• Attaining quarterly targets for timely anniversary bookings and true ups
• Willing to work: EMEA Shift

What You Need To Succeed

• Proficient in spoken and written French and English. Able to communicate confidently and professionally with customers. Can clearly comprehend and articulate information in both languages.
• Minimum of a bachelor’s degree or equivalent experience in a numerate, technical, or business field.
• Minimum 3–5 years of experience in a related role such as Sales Operations, B2B Account Management, Services Renewals, or Operations Process within the technology industry.
• Strong communication skills and numeracy skills, including intermediate or better familiarity with Microsoft Excel
• Experience in supporting high value customers (telephone/email) with ability to learn processes quickly and adhere to process guidelines.
• Ability to analyze, make decisions and solve problems without requiring ongoing direction.
• Ability to recognize key performance indicators, ensure ongoing monitoring and collate information into clear management reports
• Competence in sales pipeline management and CRMs (D365, Salesforce, SAP etc.) or similar applications.
• Highly motivated and goal‑oriented, with strong organizational skills and the ability to effectively prioritize tasks and manage time.
• Self-starter with ability to achieve successful results with limited supervision often under tight deadlines. Attention to detail is essential.
• Strong team orientation and ability to build cross-functional relationships

About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

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