Market Manager - Orlando (contract)

Airbnb•Miami, FL

contract

Sales and Business Development

4+ years

About the role

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

Our community is based on connection and belonging.
Our creativity allows us to imagine new possibilities for people.
Our responsibility is to all of our stakeholders.
It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Job Overview:

As a Market Leader, you are an entrepreneur at heart, passionate about building businesses within your market. You are the embodiment of what it means to be a host, serving as the representation of Airbnb to the host community. You exude the qualities that define a great host, inspiring others to follow your lead. You enjoy developing experiences for communities and individuals, driving growth across your market, and supporting local hosts in enhancing their business skills as they relate to their experience. You demonstrate strong leadership ability, focusing on excellence, quality, and consistency for our hosts and guests. Even when you’re not present, you maintain a constant influence in every experience—articulating the Airbnb vision to create unique and memorable experiences for our hosts and guests. As a Market Leader, you work with others to foster a community where everyone is connected and inspired to do their best work.

Responsibilities :

Develop strategies to optimize your book of business and drive revenue growth.
Execute daily initiatives to optimize a large host portfolio and deliver measurable impact.
Leverage data insights to identify and act on strategic opportunities for revenue growth, supporting your decisions with data.
Own and nurture your book of business within your territory, ensuring host engagement and representing Airbnb in external meetings.
Continuously deepen your knowledge of assigned markets and service categories to inform your strategy and execution.
Maintain an understanding of software partner integrations, educate clients on product changes, and relay feedback to internal teams.
Collaborate cross-functionally with internal teams to enable growth and influence business development.
Market Knowledge: Strong understanding of the Orlando market to assist with acquisition efforts and bring new supply to the platform
In-Person Events: Plan, execute and drive impact & attendance to in person events monthly

Requirements:

4–6+ years of experience in operations, account management, or sales, with demonstrated success in high-growth environments.
Strong analytical and problem-solving skills; proficient with Google Sheets. SQL experience is a plus.
Excellent execution skills and attention to detail.
Adaptable under tight deadlines and shifting priorities.
Effective time management and prioritization in ambiguous environments.
Excellent communication skills with clients and partners.
Ability to build and maintain relationships with external partners.
Willingness to travel as needed.
Experience in the hospitality or travel industry is preferred.
Proficient in CRM systems; Salesforce experience is a plus.
Fluent in English and Spanish

Qualifications: 6+ years of experience in account management / sales

Strong time management and prioritization skills

Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments

Excellent communication skills and ability to communicate effectively with clients

Experience building and strengthening relationships with external partners

Comfortable performing data analysis and making decisions based on the results

Available to travel to assigned markets (when business travel resumes)

Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives

Hospitality/travel industry experience in the region is a plus

Highly proficient in using CRM software - Salesforce experience is a plus

Fluency in Spanish and English

Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $52-$65/hr

Benefits: Medical, Dental, Vision, 401K

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