Description As a Customer Success Manager (CSM) on the RBS Strategic Account Services (SAS) Select Shared Solutions Team, you will have an exciting opportunity to help shape and deliver a strategy for managing emerging Amazon Seller Partners. The SAS Select Shared Solution Team helps small and medium-sized US-based businesses accelerate growth on Amazon. Our team of consultants (CSMs) provide data-driven advice with a collaborative and customer-focused approach through a pooled account management model.
As a CSM in this pooled model, you will support a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. You will provide support for seller questions, insights on category opportunities, and program adoption guidance, focusing on topics like Catalog Optimization, Account Health, Issue Assistance, Growth Strategy, and Program Adoption. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Your objective is to deliver superior Program Satisfaction and operational excellence while supporting sellers to drive their business growth.
Being part of this fast-growing program, you will have the opportunity to take ownership in various projects, help evolve the program and develop subject matter expertise in specialized domains.
Regular shift timings: 4 PM to 1 AM IST, Monday to Friday, based in our Bengaluru (India) office.
Key job responsibilities
Manage incoming seller inquiries through a pooled support model, responding to seller questions within defined SLAs.
A day in the life
We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across Canada to develop our Essentials program as we deliver it.
Basic Qualifications
Preferred Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ADCI - Karnataka
Job ID: A10379141
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