Digital & Platform Services Operations Business Manager, Managing Director

Job Description Join a senior leadership team shaping the future of our Digital & Platform Services Operations. You will turn data into direction, elevate transparency, and guide strategic execution alongside executive stakeholders

As the Managing Director Business Manager for F&BM, you will set the agenda and deliver results through clear strategy, disciplined execution, and rigorous financial management across Digital & Platform Services Operations. You will oversee performance reporting, forecasting, capacity modeling, and governance, providing executive-ready analysis and recommendations. Your leadership will align senior stakeholders, strengthen controls, and drive transformation that improves outcomes for clients and the firm

Job Responsibilities

• Serve as a strategic advisor to Operations and F&BM leadership, defining strategy, performance targets, and long-range trends with executive-ready presentations and engagement
• Oversee monthly and quarterly business and financial reporting packages, ensuring clear, transparent insights for senior stakeholders and governance forums
• Coordinate deliverables across business management, finance, operations, and product teams to support priorities and transformation initiatives firmwide
• Lead analysis of large-scale datasets; translate insights into actionable recommendations and executive narratives to inform operations strategy and outcomes
• Set and govern budgeting, forecasting, and headcount planning in partnership with senior leaders, aligning investment to strategic goals and operational excellence
• Drive capacity modeling and activity-based costing to enable accurate allocations and optimize client and product profitability across functions
• Strengthen financial controls, data integrity, and governance to support timely decisions and meet regulatory expectations

Required Qualifications, Capabilities, And Skills

• Advanced degree (MBA or equivalent) in Business, Finance, Economics, or related field preferred; bachelor’s degree required
• Extensive experience leading large, diverse, global teams and cross-functional initiatives at the executive level in business management, operations, or consulting
• Exceptional executive communication and presentation skills with a track record of influencing senior stakeholders and driving transformation outcomes
• Strong strategic thinking, data-driven decision-making, and organizational skills; adept at prioritization and managing complex, fast-paced environments
• Demonstrated ability to build and sustain strong relationships across internal and external stakeholders at all levels; high integrity and accountability
• Proven experience with budgeting, forecasting, and headcount planning; familiarity with capacity modeling and cost allocation concepts a plus
• People leadership experience with focus on coaching, development, and building high-performing cultures at scale

Preferred Qualifications, Capabilities, And Skills

• Background in digital platforms or financial services operations, with knowledge of operational metrics, risk, and cost drivers
• Expertise in executive storytelling and data visualization; comfort producing executive-ready materials and recommendations
• Experience establishing governance forums and operating mechanisms for performance management and transformation programs
• Familiarity with activity-based costing systems and client profitability frameworks in complex organizations

About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.