Senior Commercial Account Manager (Enterprise Mid-Market)

Uber•London, England, UK

fulltime

Sales and Business Development

3+ years

About the role

About The Role Uber Eats UK is seeking a Senior Commercial Account Manager to take ownership of managing and growing relationships with our fastest growing Enterprise Partners in the UK. Reporting directly to the Head of Mid-Market Accounts, this critical role will focus on driving strategic growth and ensuring Uber Eats is the delivery platform of choice for key partners.

This role combines strategic account management with a focus on revenue generation and leading complex, multi-faceted deals. You will play a key role in crafting and executing strategies that not only deliver exceptional value for our partners but also directly accelerate the growth and market penetration of Uber Eats across the UK.

What You Will Do

Account Management: Act as the primary point of contact at the HQ level for our fastest-growing Enterprise accounts. Build long-term relationships to enhance financial performance, marketing efforts, engagement, and overall satisfaction. Be a strategic advisor, driving success in partners' delivery businesses.
Negotiation and deal-making: Lead commercial discussions with enterprise partners to drive sustainable long-term growth.
Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that's making sure they received what they ordered, or they're receiving it when they expect it.
Growth: Develop plans in conjunction with your partners to grow their business through expanding to new locations, experimenting with new business models (e.g. Uber Direct) or increasing sales at existing locations through initiatives like effective marketing or menu optimisation.
Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are optimally prioritising those with the highest return on investment.
Cross-functional collaboration: Work closely with stakeholders in internal teams both in the UK and globally (e.g. Product, Support, Central Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.

What you will need

At least 3-5 years of experience in account management or a relevant commercial role; including client-facing experience at executive levels and a track record of outperforming metrics-based business goals
Strong executive presence and communication skills (verbal and written)
Experience in leading and negotiating complex, multi-faceted deals through bringing together business, strategy, finance, and legal concepts.
A strong background with data and data analysis, making data-led decisions and using sound business judgement
Great project management experience to develop detailed joint business plans with enterprise partners and consistently deliver above expectations
Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners!

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