CoRe Global Contact Center – AAPS – Analyst-Hyderabad

Summary Position Summary AAPS (Audit and Applications) – Associate Analyst/ Analyst Deloitte believes in its diverse talent. That is why only the BEST choose to be at Deloitte. AAPS (Audit and Applications) team is dedicated to Audit function and all IT applications used by Audit professionals. Support is delivered by Audit & Assurance Products and Solutions team

Work you'll do

• Answer incoming interactions (calls, webforms, emails, chats and voicemails).
• Excellent verbal and written communication skills.
• Stay up to date with outage, knowledge update alerts that are communicated on a need basis.
• Adhere to contact quality guidelines.
• Excellent decision making skills to ensure optimum customer satisfaction.
• Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests.
• Display excellent customer service skills and attitude on each and every interaction.
• Constantly strive to meet or exceed the goals/KPIs.
• Demonstrate flexibility in working in different shifts . This team works 24x7.
• Self-disciplined in order to adhere to the schedule published.
• Identify knowledge gaps and submit corrections/updates and new knowledge documents.
• Should be able to mentor new hires

Qualifications Required:

Required Skills / Competencies:

B.Sc/B.Com/BCA/B.E/B.Tech (with computer science and electronics background) Other non-engineering graduation/Diploma: 2-4 yrs

Keys Skills Required

• Excellent written, verbal, listening, analytical skills.
• Easily grasp and communicate complex ideas.
• Excellent problem-solving skills.
• Knowledge of Outlook.
• Ability to adapt to change
• Knowledge of Internet.
• Customer Service Attitude
• Ability to Learn and Apply Procedures
• Teamwork
• Multi-Tasking

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Requisition code: 329325